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Advanced Computech

3 reviews
5.00 / 5


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Verified
5/5

2003-10-10

"Great experience working with Advanced Computech. Had sent a few emails about the system that I was looking, not only they answered every question they were also very helpful, Hope to do business with again very soon and thanks again.
"

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
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5/5

2003-07-09

"order # a-c-17303

I had placed an order for for a BFG asylum geforcefx 5600 ultra (as per their title and description) on july 9th, 2003. Both their DESCRIPTION and HEADING describe the product as the 5600ultra but their model number describes it as the non-ultra. So to make sure that they actually had the ultra version, I called and talked to a guy which comfirmed that it was the 5600ultra. So I then placed my order. I then call them again to double check that it was the 5600ultra and I talked to a different guy also stating that he was pretty sure they carried the 5600ultra in stock even though the model number was different, but he did tell me he'd call me back after the made sure of the stock. I wait an hour, but he never did call back, and so I call them back and they finally admit to NOT having the 5600ultra version. This is fine, so I request that they cancel my order since I was on the phone with them already. He told me that they dont cancel orders over the phone, which I think is poor customer service. So I had to email them again to cancel my order, which is pending right now, since I havent received any comfirmation if my order has been canceled or not. But I will update this.

Update: My order was canceled. They seem to be honest and I now have no ill will towards them.
"

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Pricing of products and services
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Value the company offers
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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
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Likelihood of customer recommendations
N/A
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products damage free
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
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Variety of brands and products offered
N/A
Overall quality of ordering process
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Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-04-15

"I ordered 2 motherboards, a 1800xp chip, DDR Ram, Cooling Fan and a video card. Arrived on schedule.

My e-mails were answered promply and the service was top-notch.

I will order from this company again for sure!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process