"Great Customer Service, Great prices, & Quick shipping."
"Placed an order with Advantage superstore on Tuesday, February 11, 2003 at approx. noon for a Sony DSC U20 digital camera. Website claims orders ship the next day. Paid a large amt. of money to have item shipped 2nd day air in hopes of getting camera for Valentine's day. Camera didn't ship until Thursday and according to UPS's tracking system it's not scheduled for arrival until Monday. That is a 6 day wait on what should have been a 3 day wait. Why bother having the fast shipping options if a consumer can't get their item any faster than ground shipment? I only do business with well established online companies that have reputations that precede them and according to yahoo shopping these guys are supposed to be five stars all the way around. No thank you. I'll take my business somewhere else from now on and I'll make sure to do a little negative word of mouth advertising amongst my colleagues. "
"This company advertised a satellite PVR product for a specific price only to later disqualify customers due to an after-the-fact set of terms and conditions. These T&Cs were never disclosed during the order process and the order was confirmed. After I, and several others, submitted confirmed orders the company sent a letter the following day stating that one must be a new customer in order to receive this price.
This product was even advertised as a "second room receiver".
I think it is important to give a company the benefit of doubt when it comes to issues like this. So I tried to contact them as I felt this was false advertisement/bait and switch. Here was the process I went through in hopes to get this resolved:
1) Sent an email to customer care about the issue and received a one sentence negative response back.
2) Sent an email to customer care asking this issue to be escalated and I cc'ed management
3) Sent a link of a discussion group thread that others experienced to their management
http://www.tivocommunity.com/tivo-vb/showthread.php?s=&threadid=55701
4) Sent another email to management asking for a position statement or answer.
Out of all of this, I only received the negative response from #1. Emails to customer care, the CEO and COO have not received any response. I have given them the benefit of the doubt and time to respond to my questions. I think the process used was fair. I am not trying to take advantage of a company here, but do expect to be treated properly as a customer. "