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Verified
5/5

2004-04-07

"AMAZING! super friendly and very responsive. the cable i ordered is high quality and excatly right."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
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Variety of brands and products offered
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Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being trustworthy
Making decisions on their own
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Being easy to reach
Being knowledgeable
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Resolving problems
Overall customer service
Customer service making decisions on their own
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Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
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Customer service resolving problems
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Overall web site
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5/5

2003-09-09

"This company was great, when I made my order they promptly e-mailed me about an typo that they had accidently put on that products information to make sure I knew exactly what I was buying. In addition I had ordered a cable to go with my order but I had acccidently ordered the wrong cable, they were kind enough to ask me about this and promptly replaced the cable with the proper one. After all the issues with my order were taking care of they promptly fed-ex'd it to me.

All sellers should be just like these guys they were a real pleasure to do business with.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site