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Verified
1/5

2019-06-04

I had a bad experience and would not recommend them.

"Unfortunately I had a bad experience and I would not recommend this company. I purchased “trip insurance” for my cruise and I had to cancel due to a medical problem. When I paid for the insurance I was told it would give me medical coverage and if I have to cancel due to a medical reason I would get a refund if I purchased the trip insurance. But this is not true at all. It’s false advertising. They will not pay for my medical bills or give a full refund even though I had sufficient medical documentation. It was a lot of unnecessary paperwork to file the insurance claim and was very inconvenient. Affordable Tours can not help at all so you have to deal directly with the insurance company. They can really only help you until you book and pay. Then after that there is not much help. You are better off booking directly with the cruiseline because then you get better service rather than just being told “sorry we don’t handle that”. It could have been a lot less stressful for me if I booked directly. I did not expect to have a medical reason stopping me from going on the cruise I already paid for. But life is unpredictable. At first I thought “well good thing I purchased trip insurance” but in reality it means nothing. You have to jump through many hoops to even get a partial refund and affordable tours who sold me the insurance is of no help at all. With all my medical records I had, I should have gotten a full refund and my medical bills paid for because that’s what affordable tours told me the trip insurance was for. Now that I have to actually use the trip insurance, they can not comment on anything because it’s not their department. "

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Verified
5/5

2019-06-04

Excellent help

"Shannon provided excellent help in planning our trip and giving excellent and timely answers to our questions. We have not taken our cruise yet, but she has made sure we have the necessary paperwork ahead of time before the cruise happens."

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Verified AffordableTours.com Shopper
Verified
5/5

2019-06-04

Excellent service and great price.

"I have been using affordable since years and never went wrong using them. Great service and discounts."

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Verified
5/5

2019-06-04

Viking cruise on River Elbe

"Affordable Tours worked with us from planning our trip to the last minute when we began our journey. Well done!"


Verified
5/5

2019-06-04

Steve Warren is the BEST!

"We have worked with Steve Warren at least 4 times. Every time Steve has impressed us with his knowledge of the area we have gone to and has gone over and above to help us. Three words, “Steve’s the Best!”"


Verified
5/5

2019-06-03

Derek is the best!!

"Great service, knowledge and follow up.."

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Verified AffordableTours.com Shopper
Verified
5/5

2019-06-03

Steve Warren is very helpful when booking a trip.

"Any questions I had were promptly answered. "

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Verified
5/5

2019-06-03

Another stellar job.

"Affordable tours is our go-to for all our travel needs. We have never been disappointed. Keep up the good work."

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Verified
5/5

2019-06-03

Jody Sharp is number one in customer satisfaction! Thanks Jody for a great trip at a great value!

"Jody is always helpful and excellent to work with in booking travel. He is awesome and the number one agent for travel. "

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Verified
5/5

2019-06-03

Great experience!

"Thank you for a very good experience on the Celebrity Constellation Greek Cruise. I am impressed with the quality of the cruise experience and am very pleased with all details. Our agent, Richard Doll, and all the entire cruise staff were outstanding. "


Verified
5/5

2017-12-12

Great Service

"Cruise arrangements were easy and Derick handled it all for us. We are extremely pleased."

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Verified AffordableTours.com Shopper
Verified
5/5

2019-06-03

Excellent all around

"Seamless, reliable, and prompt customer service responses"

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Verified AffordableTours.com Shopper
Verified
5/5

2019-06-02

You picked perfect vacation!

"You make it easy and stress free! You tell us exactly what to expect- things we can’t get from booking ourselves! Can’t wait for you to book us the next perfect place! "

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Verified
5/5

2019-06-02

excellent

"it was a professional deal."


Verified AffordableTours.com Shopper
Verified
5/5

2019-06-01

Cindy is my go to Agent for Excellent service!

"Cindy always answers concerns immediately! Very professional! Live her!!"

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