ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


1/5

2023-02-21

Worst customer service.

"Bought a water heater , the water heater does not work , called them and they answered with the worst customer service. When asking about the manufacture number they hung up on my face. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2021-02-04

DO NOT BUY FROM THIS COMPANY

"I had to return a hot water heater because the wrong one was purchased. I paid $436.72 they will only refund me $240.11. I paid for shipping both ways on top of this.
I hope someone enjoys taking my hard earned money. People like you should be put out of business.
Shame on you.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2020-04-30

Don't buy from this place!!!

"Do not buy from this distributor!! I spent close to $600 on a radiator that lasted one year. Radiator like this should last 30 years..easy.. All they said was sorry. Sorry??? How about prorating a new one.. How about wanting to find out why your radiator failed in just one year. Sorry doesn't help me one bit. I'm sorry I gave them my business."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2020-02-24

Was supposedly in stock. 12 days later and it's still not shipped!!!!!

"Hello: I ordered a water heater that was supposedly in stock. The price was good. 12 days went by and I decided to inquire to see where things stood. It turns out IT HAD NOT EVEN LEFT THEIR WAREHOUSE YET!!!! If you're picking up locally, they may be fine. However, if you live in a neighboring state (I live in Massachusetts), it is foolish to order from them. I'm not sure their web site says "We'll hang around for 12 days before we even think about shipping it." I may be spoiled by Amazon, but 12 days before shipping something that is supposedly in stock is nuts."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-01-02

Great service

"Great advice all around. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2020-01-02

hotwaterwiz

"AF is the place to go. Great prices ,great service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2019-12-30

AF Supply is the way to go!

"I'm a first timer with AF Supply and rarely provide feedback on any online purchases, but I think I found one of, if not the only, great places left for quality, price, shipping, and service. Thank you AF Supply! I'll be back."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2019-12-30

"Very helpful! Thank you. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2019-12-26

Easy Peasy

"Your web site make somewhat complex jobs easy! Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2019-12-26

excellent price and Service

"I had a little problem checking out, it wouldn't process my card"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2019-12-24

"In this day of everything being made over seas; thank you for stocking what I am looking for. Made here in the US."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2019-12-23

Live Chat made me shop here

"The live chat feature on their web site sealed the deal for me. Their prices were great, however the customer support made purchasing from them a no brainer. Sean (customer service rep I dealt with), was knowledgeable, beyond helpful, and to the point. 10 out of 10. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2019-12-21

"Easy to navigate and find my product."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2019-12-17

Smooth sailing with this order

"Clear web page, chat line was quick and efficient, order placed and ready to ship!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
4/5

2019-12-17

Tanks for the Masses!

"Good presentation of information. Helpful suggestions from the webstore of other accessories."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases