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Ahead Tech.com

1 reviews
1.00 / 5


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Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2004-10-14

"I have tried placing two orders with Aheadtech.com The first one was cancelled within a day because item was out of stock. I recieved no email or call. I tried ordering a second time and order was active for 5 days and then was cancelled. Once again, no email or phone call to tell me whats going on.The item I was trying to order was PC Works Suite Millinnium Deluxe. The item is still listed on their website and listed as in stock. When I tried calling their customer service several times, the person answered, "hello" and asked me what I ordered and said they would get back to me. Did not ask my name or order number. So they didn't even know who I was. Very unprofessional and bad way to conduct business. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
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Delivering products on-time
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Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
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Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability