"Placed an order for an underwater camera housing, and received an order confirmation promptly. It's now April 14th, and there has not yet been any updates to the order status.

Mail requesting order status sent April 6th - no reply.

New mail sent April 12th - no reply.

Comment by Aiko dated October 19th is not correct. No item, no mail, no letters, no nothing has been received from Aiko. However, I've had my money back from MasterCard."

"Bulb was original manufacture as stated. Placed my order, received my hard to find bulb and am back to using my video projector.

Good service, good internet experience, very satisfied.
"

"I read the reviews of quick shipping, faster than usual arrival. So I ordered a package of camera and housing more than 2 weeks ahead of time to allow the shipping. They claim most items ship within 24hrs.One week later no response so I emailed them and questioned the order. Finally recieveed a response apologizing for the delay, their fault. Assured me it would arrive in time b efore my vacation.Told me it would be shipped monday. Emailed again Tuesday to check for some sort of tracking number. They had a USPS number which indicated they(USPS)had only recieved the shipping info and merchandise on "Tuesday". Imagine that. Emailed again to only be assured that it would arrive "well before we left" on Sat morning. Thursday arrives still no camera, assured again by "Emily " that is would be there before we left again. Well it never arrived on time. Customer service is horrible with info. Lie to keep you happy. No phone contact number available, imagine that. Would never shop with them again. Very unreliable company apparently if you read the reviews of them. They obviously only post the good reviews on their website. Don't buy from here!!!!!!!!!! Horrible experience. Camera arrived after we got home. "

"I bought a underwater housing camera case from Aiko Trading Company. this has been by far the worst experience I have ever had buying online. I bought the 2-3 day shipping and never saw it. 2 weeks later after contacting my bank and filing a complaint I get the confirmation that its coming. When it shows up, its the wrong case for the camera. I have tried contacting them via email and have NEVER recieved one back. This has been such a frusterating process and I will NEVER buy from them again."

"AikoTradingCompany I ordered a underwater housing for my Canon g9. The price was the lowest on the net so I decided to purchase. After ordering I received no confirmation on my E-mail, they do not have a shipment tracking option, they do not respond to e-mails, delivery took more than usual (almost 1 month) but it was christmas season so that was understandable. I am happy with the product everything OK. My mark is 6/10."

"Received item two days after order. A day early! Happy with product and would order from them again."

"Ordered from them and received no confirmation of the sale. My order status remained unchanged and when I sent them an email I still got no response. No product or response received and very annoyed.

OCT 27th. Finally received product. Happy with product."

"I ordered a replacement bulb for a projector. It took longer than expected to receive the item and I was unable to track it-as the website said I could. Then, I received the wrong item. I've sent several emails and have never gotten a response. Would have liked to exchange the bulb for the correct one. Now, I'm out $324 and have a bulb I can't use. "

"I made a purchase for an electronic dictionary from their online store, which seems to be using Yahoo Merchants. I received confirmation email for the order and received the item within a week of ordering.

I sent an email sometime within that week to check on the order, and I got a reply within 24 hours or so. I didn't use the email listed on their website, but instead replied to the email that was used to confirm my order.

The item arrived in expected condition and I'm pleased with how things turned out. It would have been nice if there was more updates along the way so that customers don't feel left in the dark. The "Order Status" in the "Check your order" link remained blank for the entire duration of the order, which is misleading.

I have purchased another electronic dictionary from Aiko Trading probably about four years ago, and I vaguely remember that it was the same sort of situation."

"They had a hard to find product in stock. Their price matched the lowest price available on the net. They shipped immediately, and I received it 2 days later. The product was factory sealed and packaged. How much better can it get?

They do not have a phone, and emails take around 8 hours to reply but all of mine were replied to. Taking that long to get a simple question answered( in stock?) made the purchase decision span 2 days.

Except for the contact lag, an excellent purchase experience and I will use AIKO trading Company again."