"Ordered three pleated furnace air filters. Opened one up two weeks after receiving it to install it, and it was ripped. Contacted the company and sent them a picture. They said any products damaged must be returned in a week. Pretty terrible policy considering these things could sit around for a year.

I told them I thought their policy was unreasonable. They replied saying looking at the picture, it looks like I ripped the filter. So instead of helping their customers, they just insult them.

Terrible place, avoid."