"Ordered a madbull daniel defense lite rail and found out that my order came with the wrong barrel nut after attempting to install it . It damaged the threads on my gun. Talked to a guy named Tyler W. and said that could not get the barrel nut replaced and recommended that i send the gun in so that they can re-thread the receiver which would cost extra. I tried to return the product instead but they could not accept it because of attempted installation and that the item is no longer brand new. They told me that it was the manufacturers fault.
How am I supposed to know that my order came with the wrong barrel nut without trying it on my gun?
They could have at least offered to contact the manufacturer to help me get the right parts.
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"I ordered a gun and you didn't even pack the gun correctly. All you did was wrap it in plastic."
"Found what I was looking for a great price. Just had an issue using PayPal to pay for it. Other than that, it was worth it."
"This was my first purchase with airsoftgi, and the experience was very nice. The product is really great, the price was really cheap."
"My order was made simple by your well laid out catalog"
"its been over a week and i still haven't received my silencer yet.....
The slowest processing/shipping i have ever seen!"
"The website was easy to navigate. Easy to find what i was searching for. Package takes a little extra time tuen evike. But i can get better deals on this website with coupons. Overall great experience "
"Product claimed to be in stock, I was notified about 4 days later saying it was not, cancelelled my order over the phone 4 days ago and am still waiting for my refund, I checked again today and the product I ordered still claims to be in stock when it clearly isn't"
"We're new to sir soft, the guys at Airsoft Gi we're great and took a lot of time with me on the phone. Looking forward to purchasing our next three weapons from them."
"Great deals fast shipping gladly will do more business with "
"I got what I ordered, got it quick, and got it for a great price. What more is there to say?"
"I ordered one of Evike's "Swag Packs" and my order from AirsoftGI on the same day. Both packages were shipped via USPS. Evike's package was shipped the day I ordered it (Tuesday The 13th) and I received it on Friday the 16th. The package from AirsoftGI was in "Processing" until the 16th when it finally said it was shipped. I then received the package yesterday on the 19th. 3 days was the transit time for both packages, the difference was no fault of the USPS. It took AirsoftGI 3 days to process and ship a patch I ordered on a Tuesday. "
"My order was shipped and received in a timely fashion, and the products so far, in the short time i have had them, are working well. I had won a few free items, but used a promo code for free shipping, thinking it would apply only to my ordered items, instead i got a message that all items that could not be used w/ the code were removed. I couldnt get the free items back (deciding to myself i would rather have the items than free shipping). it was late so i decided to wait till the morning for customer service to open. When i checked back, before calling customer support, i noticed my cart was empty, so I reselected my products, got the same prize options, and just bought it, didnt risk any other issues. I am happy with the items though I think the Order interface could be improved so you could select if you want to go forward with promotional discounts or not and w/ specific items. "
"I just bought a sniper rifle on sale for 130$... It shoots 500 with .25g BB's and has adjustable stock, comes with scope, and a bipod. For 130$ that is the best deal I have EVER seen. The gun is high quality plastic with some polymer. They also have great customer service, I called and within 30 seconds I was talking to an actual person not robot and it only took 30 seconds because they have to check to make sure the call is real and not some robot spam messenger."
"My son bought a brand new $89 airsoft gun and it arrived defective and broken. These jokers would not even consider giving us a return. I'll be filing a complaint with the BBB, but buyers be careful purchasing products from this outfit. Very frustrated with this company and my son just forfeited $80 of his hard earned money.
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