"I never got an invoice number and the company refuses to answer any emails I send, NEVER BUY FROM THEM EVER. I call the toll free number and it sends me ALWAYS to the "live support" which is ALWAYS down (it gives you a fake error message) unless you want to purchase something over the phone, and if you try that, (even if you sound like you actually WANT to buy over the phone) they will never even try to contact you again. their domain just expired, and i think they are taking their losses (or rather ours) and running with them. (is it possible to give a negative number for a scale of 1-10?) this company is a scam and i am out $402.39 (life savings)"
"I never recieved the merchandise. I never recieved the promised UPS tracking number. I never recieved any replies to my eMails other than an automated "we will look inti it" answer.
I am out $54 and will take action thru my bank against this company. To be honest, I really don't believe this company exists other than as an automated website that accepts money from unsuspecting and trusting suckers, and they are STILL doing it..Try calling their toll free number to verify what I and the other reviewers have said...Please save yourself a headache and buy from a reputable, well reviewed company.
"
"I purchased an airsoft gun for$91.94. My account was credited through paypal. i never received the item. Was never able to get anyone by phone, and the LIVE CHAT was always Offline. I ended up filing a claim through paypal and at least got my money back. I would not ever reccommend this company, nor would I ever purchase from them again. I do not see how they can stay in business, since this is the third review, and all have had the same problem. LH"
"My experience was the same as steveparis. I've been waiting for an RMA since 8/22/06, I was promised one in 2-3 days. Emails are ignored, contact via their web-form is ignored, I call and call-the phone rings and rings and nobody will pick up, their 'Live chat' is always 'offline'. The gun I purchased does not even have the same stas as they listed on their website, the correct information is printed ON THE BOX. Paypal and the BBB refuse to do anything. STAY AWAY FROM THESE FRAUDULENT THIEVES!!"
"I highly suggest you DO NOT buy fom this store. The Airsoftgunrrom essentially stole $91.94 from me. I ordered an item and used Paypal for the payment. The item was defective on arrival and reported the same day. The company ignored repeated requests to obtain an RMA. I esclated the issue thru Paypal's resolution center. After several messages exchanges (the company tried at first to blame UPS even though the package arived was unscathed), I was issued an RMA. I shipped the gun back using UPS and verified that the airsoftgunroom received it. Three weeks later, the company has not credited my account for the $91.94 nor have they shipped a replacement. They now ignore all attempts to communicate with them. Paypal is also useless in helping me to resolve - they really offer no buyer protection except on eBay transactions. Read their Web site carefully if you think you are being protected in some way. Even better, use a CREDIT CARD so you can at least initiate a charge back! Paypal closed my issue claiming that a 20 day time limit had been reach even though I chose to escalate the issue the day before the auto-close policy took effect. In other words, I followed their policies to the letter and they still closed my issue with no resolution. Thanks for nothing Paypal."