"I've had this service for a year now. Customer support by phone has been very good -- have not had problems getting through, and the person answering has always been courteous (and clearly is based in the US). We've had some false alarms, and they've called promptly.

I'm dinging them one star though because their website advertises $8.95/month, but for the 2nd year of service they charge $9.95/month, and for the 3rd year, $10.45/month. This is very hard to find on their website (in fact I couldn't find a link to this information on their site, and had to use Google to find the hidden page). It's still reasonable pricing, but this needs to be clearly stated on the same page that they advertise '$8.95/month.'"

"Their price for alarm monitoring services is great, but their email support is terrible. On two different occasions, I sent emails requesting help with a problem. After several emails and several days, they finally replied, only after I threatened to terminate my account. Some of the emails were for a problem I was having renewing the service for a year online. Their payment website evidentially was having a problem and wouldn't accept my renewal. I sent 3 or 4 emails requesting help with the problem and finally got a reply after threatening to close my acct. As I mentioned before prices are great, support is terrible."