"The new M17 is a Grate computer, i love it."

"I am in the USN Submarine force. I enjoy gaming and freelance as a digital illustrator/tattooist when I can. I needed a portable PC that had an outstanding reputation for high end graphic processing and expansive multitasking abilities.

Alienware caught my eye when I saw several other shipmates enjoying them.

I logged onto Alienware.com and began to research there units. The layout of the website and computer order was simple and direct. I felt comfortable with my purchase very quickly. I placed my order soon after and awaited customer service to contact me.

A simple phone call and my order was threw. It took approximately 2 weeks to receive my new computer and I live on a military base. I was very impressed even when I requested custom hardware.

Alienware is not the cheapest. However, at no point have i been disappointed by there service or product. I truly feel I received what I paid for and would recommend this company to anyone looking for a solid PC. "

"When my gateway laptop broke I decided it was time to make a serious investment in a good computer. So I placed an order for my m17 notebook. It was easy to place the order and I liked being able to see where and what was happening while it was in production. The m17 is a monster when it comes to gaming, but doesn't skimp on the speed during normal applications like some of the others on the market. I've never been as pleased with any computer (laptop or desktop) as I am with the m17. I would recommend it to anyone looking for a solid gaming computer."

"I was looking for a desktop replacement that I could do EVERYTHING on. I found it in the Alienware m17. I could not be pleased more with the company or its products. The laptop performs excellent for what I paid and it arrived on time and in perfect condition. I did not have any issues with Alienware. I would defiantly recommend them to anyone looking to get performance out of a notebook."

"I have used a number of laptops over the years and I have found that my Alienware M17 is the best yet. It has provided me with everything I ordered and more. I have friends who are looking to possibly purchase one. My order arrived on time and without complications and I am thoroughly satisfied with my order and will update my system if and when it becomes necessary with another Alienware machine."

"I just love my new desktop computer Area 51 750I. I have wanted a Alienware computer for about 4 years. Finally I talked my wife into getting one and we love it. I am an avid gamer and this computer handles the games exceptionally well."

"I ordered this laptop for my wife who enjoys gaming, but hates the lag. I've always wanted an alienware laptop, and now am a proud owner. It was a custom order, so it seemed to have taken 2 weeks to get it shipped, but it was worth the wait. If you are a serious gamer, the M-17 laptop is the one to buy. My next desktop will be ordered from them! A+"

"Simply put... Alienware ROCKS! My order arrived right on time and in perfect condition. I purchased the m17x - sure, it cost a bit more, but worth every penny. Excellent build quality and FAST! It was a pleasure dealing with this company, and I will order from them again in the future. When it comes to gaming pc's and laptops, there's only one choice... Alienware!"

"It's always been a dream of mine to own one of those wonderful machines. I've finally realized that dream and I couldn't be happier. Alienware completely exceeded my expectations and have rightfully owned my satisfaction and trust. They're 100% kick-ass! I highly recommend. Thanks"

"I placed my order, they said two weeks build time, only took them one week to build. I selected 2 day shipping only took 1 day to get my M17. Works as advertised and loved it since I took it out of the box! A++ would buy from again!"

"I ordered an Alienware m17x laptop in late January. The system shipped within 2 business days of the order, which was a pleasant surprise.

I had one interaction with Customer Service to get the delivery location of the system changed. Dealing with CS was very easy and there were no long hold delays. I got someone quickly and they were able to help me.

The system came to the alternate address without issue and the packaging was excellent.

I'm very pleased with the system. The system performs well and is plenty fast. The only thing I wish was available was an ESATA port, but I'm reaching for something to complain about.

Update : 7/22/09

My AC adapter has gone bad as of today and I contacted Alienware support for a replacement. The system is fully under warranty, however there is no over-night replacement and they even charge your credit card about $50 until they receive the replacement part.

At this point, I'm extremely displeased with the warranty support and probably won't consider Alienware again.

Update : 7/29/09

I received the AC adapter last night and is not the problem, the tech believes the motherboard needs to be replaced. RMA service seems to be the slowest I have ever experienced. The only available shipping options are Fedex ground. With shipping time, they expect to have a laptop repaired in 2-3 weeks.

I understand that hardware sometimes goes bad and needs to be replaced, but Alienware doesn't make it easy. If it does take 3 weeks for the repair, 1/7th of the time I have owned the laptop it has been not operational."

"Ordered my laptop using the quickship promotion and received my purchase very quickly and working smoothly. I have been very satisfied so far with my purchase and will probably buy from Alienware again if given the chance."

"Love it. I purchased the m15x. It arrived within a week and it's exactly what I was hoping for. The design is slick, I love the lighted keyboard and it's crazy fast. Everything was loaded perfectly -- no issues whatsoever, and the packaging and manual were very high-end. It's my new favorite posession and I feel special owning it. The only limitiation I have now is my broadband connection. My laptop can handle anything.
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"Alienware laptops are a luxury item. However, having said that, it is a powerful machine that is perfect for gamers. It's highly customizable and sleek. I'm very glad that when Dell bought this company they left it alone. Alienware laptops are a bit expensive, but are totally worth owning."

"I bought the m17 with a few upgrades, nothing too crazy but when I received it I was ASTOUNDED at how fast it was when it came to game play at high graphics setting. Bottom line ALIENWARE #1 in the world. "