ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2009-01-08

"Perfect photo post-processing laptop!

Ordering was a bit of a hassle... they don't allow multiple discounts.

From moment of arrival, have remained quite surprised at performance of system & very high level of phone support!

No hesitation to recommend an Alienware M17 !!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2009-01-07

"Initially, I was worried because it took more than a week to progress to Step 2 in the ordering process. I had ordered the 48-hour notebook hoping for fast service and spending more than a week to arrive at Step 2 (in a 9 step process) did not bode well. Plus, I tried twice to contact Alienware by email to inquire but did not receive a reply to my first query. All pretty nerve-wracking when they're holding around $3,000 of my funds. However, the next thing I knew, I got an email saying my notebook had shipped and it arrived in 2 days. I was able to track the package all the way to my door. Everything arrived in perfect condition--beautifully packed and the notebook works and looks better than I expected. I think Alienware would do well to improve that first contact with the customer but once past that hurdle, everything went perfectly. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-01-07

"Within a week and a couple of days, my new Alienware M17 laptop arrived at my doorstep. The unboxing was fantastic, plenty of extras to make the moment that much more memorable.

My laptop has been used for about 3 weeks and it has been incredible. I've got a recorded 11,357 3d (06) Marks and it runs extrodinarily cool compared to laptops in its class. For 2000 bucks I have recieved an AMAZING gaming laptop!

The customer service, the couple of times I have contacted them (for payment reasons prior to them processing my order) was adequite. Both times, my question was solved, though the first time the representative was hard to understand.

If you love to be on the bleeding edge of tech, Alienware has it for you! You won't be dissapointed!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-01-07

"This laptop is GREAT!!Not only is it fast but i was able to run most of my PC games at top speed and performance. I HIGHLY RECOMMEND Alienware to all who are looking for a gaming laptop. The software, security tools and hardware are the best!!! The help support is excellent and the Alienware staff were very friendly :) . Alienware gets a 10/10 from ME !!!
THANK YOU ALIENWARE AND HAPPY NEW YEARS :)
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-01-07

"This was my first time ordering from Alienware, and I am glad to say that this is one of the best systems I have ever had. I was going to build my own system but the price was so excellent from Alienware, I decided to buy from them instead. The craftsmanship is excellent as well and they are very professional and perfectionists. Which is what you want when you order a computer.

I strongly recommend getting this!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-01-06

"I am totally Happy with my alienware Area 51 x58. It is hands down the best computer thats ever graced my desk. I would and have recommended Alienware to everyone I know,and will perchase my next computer from this company."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-01-06

"Everything was great! I had a lot of questions before I bought my computer and the staff was very friendly and willing to help. Best purchase I've ever made!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-01-06

"AlienWARE is oWesOme . I bought Area-51 750i, the best thing is that I can choose my own hardware and eveything I WANT!!!!

This is the best computer i have ever had.
If you guys have enough budget, and plan to buy new computer ...
first choice, ALIENWARE, you friend will abosolutely be jealouse of that !!!

get ready to buy it and brag infront of your friends!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2009-01-06

"I have been looking for a computer , that will stand up to what the company said it would ,and look,s out of this world . thank,s to alienware i found it . thank you jfant "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-01-06

"During the month of December I purchased the Alienware M17. It is currently the only PC I have at this time. I researched a lot to find the laptop it I would want to be using at least the next 7 years. I found the power of the Alienware computers would fit my needs and I love there unique design. The M17 came to be my final choice I have yet to have any problems aside from the fact that the hard drive I ordered can not hold the amount of media I need but that is because I will be receiving a 3.5 TB external hard drive soon. The online ordering was very simple but that's a must considering there is no retail store to make the purchase. Overall I am very impressed and will definitely be making another purchase in the future "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-01-06

"Hi

I ordered my Alienware and I did a lot of research about it since there were a lot of different opinions "out there",but I liked what
I saw and also compared prices and Alienwares prices are very good and compared with a competitor.
The exact same config. I bought from Alienware, was nearly $350 more expensive from this other place.

I placed Order. ( X - 58)
It went through the Phases at very good speed, only a little stop at Phase 3,but then it went no time to the last phase and I got my X58 in good time, before Christmas.

The computer worked top notch out of the box and it was very well packed and arranged in a good manner inside the box and I have so far "thrown" a lot at it,but it is lightning fast and works super, no crashes,no hassels, just top notch.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-01-06

"I purchased an AlienWare M17 laptop for my son. The ordering process was very smooth and intuitive. Even with the order being place a week from xmas, it still arrived before the holiday.
The M17 is incredible and the build quality is excellent. I'm sure that it will last him through college.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-01-05

" I found myself in need of a new laptop over thanksgiving, and decided to get an Alienware M17 as I've always liked the look of their laptops. The ordering process was incredibly simple and all of the options were explained very well. This allowed me to tailor the system to my needs and get the most bang for my buck.

After ordering the system, everything went very smoothly with frequent updates from Alienware on the status of my laptop until it was shipped. I could check the status of my order online very easily in addition to the emails notifying me where my purchase was in their system. Once shipped, I was emailed the tracking number and my system arrived on the original estimated date.

The packaging was very impressive, the laptop was very secure and safe, so much so I kept the box for whenever I move.

Have been very, very pleased with the performance of my laptop thus far, and absolutely love the way it looks. Definitely impressed with Alienware's service thus far, I can't recall any other company keeping me as informed as they have during the ordering and shipping process. Have been favorably impressed with their contacts after the sale as well, it is rare these days that a business will contact you to see if you are pleased with their product/service after they have gotten your money. Will definitely purchase from them again.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-01-05

"I've always wanted an Alienware PC and this past Christmas I decided to treat myself. I couldnt have been happier with the ease of the ordering process and the processing and delivery time. And the PC is phenomenal! I highly recommend this company."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-01-05

"I just bought the 2nd AW laptop. So far so good. Excellent customer service and stunning performance. The M17X Screen is amazing. Only drawback is the huge AC charger..."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A