"I ordered an Alienware Area 51 system and I couldn't be happier. The whole process was very simple and the delivery was extremely fast... the next day! I live on the west coast of Canada and it was delivered in just over 24 hours from Miami, Fla. It was also very well packaged for shipping, which was something I was worried about. Since I have had the system everything has worked perfectly and it is everything that I expected. I have nothing but praise for this company, it's employees and it's product.
Malcolm B. Haslam"
"I couldn't want a better service.
They proceed the order as fast as i could have hoped for. I had some misunderstanding with my credit company but even then when i had to call the customer service of Alienware they've shown all the understantding, patience and comprehension i needed. The order was then shipped and delivered in the usual delay for an internationnal order.
For high quality service and merchandise i would not hesistate to recommend Alienware to anyone in search of a finely tuned and powerful computer
"
"I have the Alienware 15X and its the best laptop I have ever owned. Its fast and didn't have the junk software you find other manufactures installing on a new operating system. I design lists and need lots of power and this is the perfect laptop for that. "
"This is for the 17 inch notebook - fantastic hardware and fantastic packaging. But Alienware has slipped a great deal in customer service systems, procedures and skills.
I ordered on 9/15. When on 9/19 the unit still appeared to be in "Phase 1", meaning the order was being verified, I sent a message inquiring as to why the delay and received a response advising they "suggest" I contact their Billing Dept. Seems the order was stalled until they had performed their version of due diligence in verifying the validity of the credit card information submitted along with verifying my identity. This process involved me having to answer some very personal questions including data regarding my first wife, old street addresses, etc. Mind you, they did not initiate this contact, I had to do so.
On 9/22 they sent a message advising the unit had gone into production. It appeared to remain in production for overly long and I initiated two follow-up messages using their embedded e-mail facility on their website and receieved acknowledgement to neither message. I filled out one survey form for them during this process and received no call back, or e-mail acknowledgment. When by the end of September the unit had still not moved out of production I sent a regular e-mail instead of using their machine and advised I needed to change shipping address because I would shortly be leaving for my winter home for three months. No acknowledgement. I sent a follow-up - no acknowledgement. If memory serves correctly I then called and was able to speak to someone who could confirm they would change the shipping address and ultimately that seemed to cost an additional four or five days delay because they had to recompute the shipping costs. Oh yes, I also called on two or three occasions to complain of how long the unit was remaining in production and the invididuals I spoke with in each case commiserated with me, agreeing that it appeared to be overly long.
Long story short, it was ordered on 9/15 and it did not ship until 10/8. It took them a total of 24 days from order to shipping. And I fear that had I not made so many follow-ups it could have indeed taken longer.
Not sure if the problem is personnel cutbacks, lack of component parts, liquidity problems, but it was scary. And the very laid-back approach to communications was frightening.
On the other hand, it is a truly fantastic machine. I realize I paid premium to own it, but it's the best I've ever had, lap or desktop, and I've another Alien (desktop) that I bought early this year - it even beats that!"
"Alienware has provided very good service on my order. With their tracking process I was able to track what stage the build was in as well as tracking info through FEDEX. The packageing was in good condition and kept the computer well procteced. Their products not only perform well but have a very sleek look to them as well that suggest high quality. This order was a second purchase from them and have been very pleesed with both computers so far."
"GREAT SERVICE AND GOOD PRODUCTS"
"An excellent machine and company services. My Area 51 m17x is the most powerful laptop I have ever owned!"
"Alienware was great! They had an online form that allowed me to design every element of my PC just the way I wanted it. It arrived within an expected timeframe, and its performance is amazing; worth every penny. As an online gamer, Alienware is the perfect choice."
"I'm very pleased with my Alienware rig!!. Costumer support was great, got my PC next day after shipping. This is the best gaming pc out there and I'll definitely buy from Alienware again in the future!!."
"I was very satisfied with the Alienware M15x. This laptop outbenches my friends $3,000 Macbook Pro he has and i only paid $2075 for this m15x. I didnt have any issues with it and it took them 3 days to build and ship it. This s by far one of the greatest investments ive made in the longest time. "
"Love my new Area 51 - m17x. Cool sleek case design: like carrying a cold piece of granite when closed and eye popping colored key effects when opened. When it comes to speed and fuidity this one delivers. "
"I purchased an Area51-7500 gaming machine from Alienware. It was a pleasure dealing with the sales folks and going through the ordering process. The system arrived on time and free of damages. Not only is the system high performance, its got a unique look. I highly recommend Alienware, and would certainly purchase from them again."
"I am quite pleased with my product. It was delivered on time and its performance and design are excellent. I would definitely order from Alienware again."
"I am a first time buyer. I was very pleased with the price of my system. Customer service was excellent. System was shipped much faster than anticipated. System was easily set up and running within minutes. No trial software to uninstall and no mess. I have already recommended Alienware to friends. I will definitely consider purchasing from Alienware again in the future. Thanks."
"Service was really good, and whenever called someone answered immediately, very satisfied with my purchase, this is my second alienware laptop, and they are a high end gaming computer company, definetely will purchase from them again!!"