"I have had my Alienware m15x for several weeks now and I really enjoy it, it was worth every dollar. I am very impressed with the clarity of the 1920 x 1200 LCD display. I would recommend a laptop like mine to anyone who enjoys gaming and graphics. I also think that the optional lighting is awesome."
"I love my new Alienware!! It is so much faster than my old computer and I'm a gamer so I love how it plays my games!! I also like the look!! It is really cool!!"
"I always wanted an Alienware. Alienware computers are awesome. When I saw they got 12 month credit without interest I decided to get one. I placed an order on August 7. Got the confirmation e-mail and started to check the page if my order was advancing. Since it didn't for a week, then I called and they told me that the computer was waiting for parts. Failure number 1: the confirmation e-mail says that you will be noticed if any parts put the order on wait. I didn't received anything, I had to call. After a week, I call again, and they tell me that the part they needed arrived but another one was missing. Huh? I asked them to remove that part and put the machine on production and they supposedly did, because on the web page my order started to advance. A week later, when the computer was about to be ready, I received a call from a representative, telling me that when the order was being reprocessed there was an error, and the order should be remade, so here we go again. Disaster. I had to convince my brother not to cancel the order (he's the one with the Titanium account) because I really wanted that machine. So... the order was placed again and sales person guaranteed me a shipping date of 7 days. On day 6, since I didn't see any advance on my order on the website again, I called and to my surprise the computer stuck again. "Contact us next week" the person responds me. Then I get really, really mad and response to this person the situation and I get another very very stupid and lazy mail telling me that I had to wait and they were sorry. Then I get more mad and had to write to the feedback guys explaining the situation and putting more pressure. A person responded me in a very pleasing way telling me that the order was being put on priority and I got a 2 day shipping bonus for the wait. From that point were like 3 days more to get the computer shipped and got it 2 days after that. The computer is absolutely awesome worth every penny. There's something wrong with it though, because I asked for 4 Gigs of RAM but Windows detects only 3. I thought it was a mistake from the guys that put it together, but I entered the BIOS and it detects two DIMS of 2 gigs each, but strangely says "Total RAM: 3 gigs". Never saw a problem like that but hopefully support guys will be able to help me. I got my computer 1 month and 12 days after I placed the first order. I didn't receive any notice of either of the order being delayed until I started calling them upset. That's very wrong and that should be promptly fixed, since if I had any notice, I would be more understanding as a customer. The sale person I contacted about the second order just wanted me to **ck off. That's very bad service. The person from feedback really helped me. I'll get another Alienware on the years to come because I like these so much and I'm a very stubborn person, but anybody with more sense would have sent them to hell."
"I ordered an Area-51 m15x on 9/1/2008. The online ordering process was very quick and easy. I immediately got an e-mail from Alienware verifying the order with a list of all selected components for my computer. The online status tracker remained on "Waiting for order verifcation" for about 3 days until I called Alienware's customer service department. I was unaware that I needed to called Alienware to move the billing process along. This was not stated on the website(that I could find) or in my confirmation e-mail. After my order was confirmed my computer was put into production stage. From there everything went very smoothly and my laptop ended up shipping several days ahead of schedule. I was extremely happy about that. The laptop arrived in great condition and was everything that I expected and more. The only thing missing from the package was a complete user manual, but since it can be downloaded online, it was not a very big deal. I had previously had a lot of problems with Alienware and a previous laptop I had purchased from them, but this time they really stepped up their game. I am very impressed with their improved quality and customer service. "
"Ordered a M15x alienware laptop. Easy to order and customize, and the status updates on your order are prompt and thorough. Shipping was a couple days later than estimated; arrived in prime condition and very aesthetically pleasing packaging, but without much instruction or explanation of features. As for the laptop itself, it's is exactly what was ordered and performs well. Battery life is good, graphics are amazing, and the gadgets such as AlienFX are neat, although not completely necessary. A little on the expensive side; could probably get something that performs similarly for less, but other than the price, it performs very well and was a fairly good investment."
"Great website configure build. My Area-51 M15X notebook ended up costing me a bit more than I had wanted to spend due to my upgrades, but has been well worth the price. Very quality machine with some real cool features.
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"great system love it would buy from them again only complaint is time it takes to get the system."
"I ordered a M15x laptop from alienware, after making payment I made a change to my order with there billing department. That went excellent and the change/upgrade was taken care of promptly. There website does a nice job of updating you on the status of your order, if its being built and the different stages of the build process before shipment. That helped me know when to expect it to be delivered. It also stated when it was shipped and tracking number provided. Shipping from Florida to California I was expecting a good 5 days at least for shipping, it made it to my house in only 3 days and this is during the Hurricane Ike disaster in Texas. I was thrilled the shipping was so quick, good job Fedex!
Packaging on the m15x is excellent and well layed out, resembling a custom order more than a mass produced factory product like other companies. The m15x itself has the best display I've ever seen on a laptop, very high quality high resolution. The build quality is solid, no bend or flex or any excess heat issues at all. Considering the high end components the great heat transfer is a major bonus. Thats what kept me from ordering a HP, the HP's heat gets out of hand and causes them to break, then there RMA process is a nightmare with tons of downtime. I use computers for a living and can't have any downtime so getting the best quality product was my number one concern. The alienware m15x is designed from the ground up to be solid and reliable and preform at a top caliber with the best components on the market at the time of purchase. The wireless N works great, the hot swap smart bay works great, I really have not had a single problem at all with anything. The Firewire-b 800 should be great when I get my external drive for it. The hdmi output from the blueray works great on my home lcd television, perfect high res-1080p with nice audio all from just a quick cable plugin. Sweet! The visual keyboard effects are great because I'm often in a low light situations at work and home. The price of the m15x is pretty high, but when you consider the components cost and the quality your buying it is well worth the premium price. The best quality anything is always sold at a premium price. If you want the best, and have a good budget then this is the pinnacle of laptops for sure. I've been a huge dell fan for years and was debating between dell and alienware for months, its nice knowing they are one in the same company so choosing between them is really choosing both of them together. Dell was really smart acquiring alienware because they recognize a fierce competitor in there market. RAM and HD upgrades on your own can save you some cash on this system as well. Overall, excellent products, great customer service reps on the phone, the entire purchasing process was great. I don't expect to go through any RMA process at all with this quality product. "
"It was a great shopping experience beside the long wait, the m15x was as good as i expect, if not more. Happy to shop there again.
Edward Seng"
"Great communication. I talked to a sales rep before I ordered and got the information I needed. My computer also came packaged very well. expectations met, great service "
"The laptop is fantastic. Due to problems with the video card I did not have delivery for over 30 days after order was placed. Did not get any proactive communication about the status of my order until assigned to a special support team. I would purchase from them again just because of the product quality."
"The last PC I had I built myself and it lasted over 2 years with now problems. Once I did have a problem I lost everything. My hard drives failed and I lost most of my data. I decided to let someone else build my dream PC and my thoughts have always leaned toward Alienware. Their attention to detail is very important, from the time you order until it ships they are carefully building and testing the computer to make sure it lives up to their own expectations. My new Alienware Area51 is exactly what I needed, is quieter than my last one and runs flawlessly. When I have had issues, Alienware was right on top of it and resolved them within minutes over the phone. Alienware is worth the expense if you want a computer that performs beyond your own expectations."
"At first i was sceptical about these products..but with a very easy to use site and a systems that comes very out of the box ready, i would now recommend alienware to anyone looking for a good gaming pc, i plan on purchasing again from them
Very good delivery and quality"
"Buying a computer at Alienware has always been a unique experience, like an unforgettable movie: You walk through the "fantasy" of customizing your order, "fighting" the lost battle of "more-and-more "features vs. cost", somehow you always feel you forgot the BEST hardware choice immediately after pushing the "ORDER" button... And than - the exciting procedure of bulding-your-system report! You haven't felt the same in any thriller... Now, to be less poetic: the Area-51® m17x is the 2nd laptop I am buying from Alienware. I have only one word to describe Alienware, there masterpiece computers, there service, customers support system and everything else: M-A-G-N-I-F-I-C-E-N-T !!! "
"The folks at alienware really know what they are doing!!!! i bought an aurora and its by far the best machine i've ever had....performance is fantastic, and what blew me away the most was the cooling!! machine never goes above 40 degrees even during heavy gaming!!!"