"I have been building my computers from scratch since 1998, I also have been gaming on P.C's for about as long. I have always been able to stay current with the hardware until a year ago, I have fell far behind due the financial crysis we face in the states. I have always been interested in the Alienware product which started at an gaming convention that I attended. To make this story short, I finally broke down and went on the Alienware website and applied for financing, in a snap I was approved!!! Then I customized my purchace from top to bottom and voila!!! DONE!! Area51 7500 was at my door in 2 weeks and OMG I have never ever see games or performance for that matter, produce like this beast puts out... WAY TO GO ALIENWARE!!!"
"Hello,
I ordered the Alienware M17x with vista and dual 8600's. X9000 Extreme processor. My over all experience is satisfactory. I did receive the laptop within 9 days of ordering online. I never expect a retailer to do as good as myself of setting up a machine but Alienware came pretty close. My only pet peeve is that the chipset on the motherboard is the X9000 extreme processor. This processor, according to Intel, was made to be safely overclocked. But the bios did not have any customizations for overclocking at at. The bios is actually more basic than my first 80286 pc from back in early 90's. Enough said. I will fix it and be happy, because the machine is otherwise standing up to my rigorous gameplay and usage."
"everything was great with the ordering but the hardest thing was waiting for it to arrive. i think it was well worth the wait."
"I was needing a laptop with a lighted keyboard. This machine is great. I can see the keyboard with no problem. It is a powerhouse."
"This was my fifth computer purchase from Alienware, but the first since Dell acquired them. My first 4 purchases were the Alienware Area-51 17" laptops... beasts of a machine weighing in at over 20lbs, but powered by the Pentium IV CPU/Mobos -- and the most powerful laptops on the market. I was mostly satisfied with the machines, but they took several weeks longer than originally notified to arrive. back then (2004, 2005 A.D.) their customer support (I used their corporate supports site since they were for work) was pretty amateur, and didn't seem to understand or be setup to support customers who businesses would suffer if there were any hiccups. I had to get call-backs, and long wait times and pretty low-tech support people on the phone... however I was forced to endure this simply because no one else had laptops with 3.6Ghz processors and 3GB of RAM.
My most recent purchase (Sept 2008) was quite a different experience. The website was well designed and it was easy to customize exactly what components I wanted. The biggest improvement was that the order tracking system was ONTIME! which made me very happy. Whereas before I had to wait months for my system, I got my Alienware 15x in two weeks.
I still don't know why it took 7 days to get from the Fed-EX shipping center in Miami to me here in San Jose, but in any case, a big improvement from before.
Last, I have to say this new generation of Alien-Dell seem to work together better. The cutting edge hardware seems to work better -- fewer problems with heat, BSODs, and generally reliable.
A few things I wish they would "borrow" from Dell would be the option of having LED display instead of the matte-finished darker florescent backlite, MORE MEMORY!!! 4GB is not enough!
I also would have like to have the "hinge" display that the Dell 1530 has -- the 15x's is wobble-ey. Also it doesn't have a VGA out ... so that make it impossible to use with a projector --at least without converters.
Oh, and why do I have to pay for Alien-Respawn? If my machine crashes, I should have the re-image CD/DvD for free -- like every other computer manufacture, surely I shouldn't (but I did) have to pay $25 buck for them.
Overall, a month in I am happy with alienware -- they are much improved from a few years ago. Keep up the good work!
-Kyle Hourihan"
"From the second I placed my order I knew I was in good hands. The customer service provided great information about my order, which was delayed due to a backorder of the GFX card. Fortunately, once the card arrived the order just flew through the remaining phases and was shipped surprisingly fast.
The packaging and whole out of the box experience exceeded my expectations, as did the product itself.
I would definitely recommend Alienware to anyone interested in high performance computers with great looks and quality!"
"The Alienware m15x is, well, AWESOME. I previously owned the Alienware M9700, and this computer somehow manages to blow that monster out of the water. For anyone looking for cutting edge graphics, speed and lots of storage space, this computer is for you. It's small enough to be easily mobile yet has a large enough screen to enjoy movies and games and keep you alive during battle."
"very satisfied with everything."
" This by far, one possibly one of the best computers I have ever owned. For years I would build my own computers, but not near the high end quality of Alienware. I ordered the Area-51 7500-RS Desktop,this things a beast. I didn't realize how big this thing was until I took it out of the box. I am very satisfied with my purchase. The speed of this thing is great, and the graphic power is amazing, although I only have one video card installed right now, I will add a second to it later. This is an outstanding computer, my by a great company, who knows what gamers want. I will be purchasing from them again in the future with out a doubt. Keep up the great work."
"I greatly appreciate Alienware. My main reason for purchasing from them is that I liked that you can customize your own computer to you own liking. But most of all that you are getting really good quality components with your choices as well. "
"I bought the Area-51 M15x. It honestly has to be one of the best investments I've ever made. The ordering process was easy, the production phase only took about 3 more days than estimated. The computer and a lot of extra's arrived and worked fine right out of the box. The Laptop itself is really fast, and runs all my games and music software smoothly and flawlessly. I am extremely happy with my purchase and will definitely go to alienware when my next computer purchase comes around. I would definitely recommend them to anyone and everyone who wants a quality product."
"This is my second purchase from Alienware. My first purchase was a an Aurora Laptop from their Outlet store of refurbished Alienware. I couldn’t have been more pleased. There was a slight delay in shipment due to a glitch in the billing, but dealing with their customer support was excellent. The issue was resolved immediately . I am thoroughly loving my new laptop. We were in the market for a new desktop. so having been pleased with the laptop purchase, we ordered directly from the Alienware site this time. I liked the options for custom building your system ..with high end components. I also like the fact that you could still have XP pro installed on the system. You also had the choice of installing it yourself and saving some money, but I had it pre-installed to make sure all the drivers were installed and tested. The website provides you with a step by step tracking of your order in the various “phases” that it goes through. They seem to do very thorough testing because I saw mine went back into a “testing” phase when they obviously thought it had not passed correctly. The video card that I had ordered was out of stock. Alienware called me to inform me of this delay and offered to upgrade my video card at no charge! Alienware gets Kudos for this! Excellent customer service and support. The system arrived very well packaged …and huge! I had no idea the case would be so big…but it is Great! I do not like these new computer cases that are so small. There is too much heat build up inside , plus they are so much harder to work on. This case has a lot of breathing room and well cooled with the fans installed. It’s just awesome! Super looking and Super fast .! Its great not having to worry about low memory issues or graphics issues when gaming .
Online buying experience: excellent
Shipping time : great
Packaging excellent
Customer service excellent
I would highly recommend an Alienware system to anyone who is concerned about having a system built custom with high end components ( esp for gaming ) , built locally here in the US and tested thoroughly before shipping.
"
"These guys are great! I ordered 2 Area 51 laptops and could not be more satisfied with everything from order status updates to machine quality. Everything is top notch, even the packaging had a very polished touch to it. The laptops run very stable and are very solid construction. I will definitely order my next desktop from them."
"I have been wanting an Alienware computer for the longest time ... I must say I am extremely happy with my purchase ... It is a wonderful machine....I would buy again most definately!!! I am also impressed with their technical support...wonderful service ...Thank You!!! "
"I'm extremely pleased with every aspect of the ALX system I purchased. From the beginning, I enjoyed reading about the system on the alienware website. The salesperson I spoke with was very knowledgeable and helpful. It was easy to configure the system on the website and placing the order was straight forward. The order tracking system worked perfectly and the system arrived ahead of schedule. The package was in perfect condition when it arrived. The system was packaged extremely well and it was joy plugging everything in and turning it on for the first time. I extremely impressed with the performance of the machine. I would recommend an ALX system to anyone interested in a high performance gaming machine."