"Overall it was a good purchase. The Alienware M17X is an awesome machine. I just wish their customer support was better able to give you a straight answer when you call for status updates. But overall The system rocks. The dual videocards scream and the turbo memory kicks everything up. But I got the 4 GB ram in the machine... What a waste. Vista won't recognize it all because I have a a full GB of Video Memory and another full GB of Turbo Memory which leaves only 2GB for vista to see. Had I known that before I purchased I would have saved the $400 and chosen 2GB instead... But overall the system is stable, fast and it looks cool. It doesn't run hot either. The Blu ray burner is a nice addition and the AlienFX keyboard is interesting... Once the unit shipped it took 3 days, not bad from Florida to Ohio... It took them a Month to ship it but I knew that when I ordered it, it was only 2 business days after they "estimated" it would ship.

Despite the Customer Service not being all that helpful the Tech support (Used on my Previous machine not this one) was good and resolved my issues.

I will buy from them again."

"Having purchased an Alienware Area-51 m9750 last Winter, I recommended them to my family this summer as having an out of the box, trouble free, super high performance laptop. I recently purchased another Area-51 m9750 laptop and an Aurora class desktop for my father. They arrived at my home and were again, out of the box, trouble free, high performance machines. I feel the build time and shipping time is excessive, but for the class of machine your getting, its worth it. Also, Alienware are not the most expensive machines out there, they are an excellent performance per dollar value. A comparable performing machine from another manufacturer is significantly more money."

"Very impressed with my system, well built and runs great."

"The Area 51's performance was what I expected from a reputable computer company. But I was surprised with the attention to small details such as the easy website for selection of current and affordable hardware, the constant communication from the building process to delviery and especially the design of the computer case. When a company pays attention to little details, you can imagine what great attention they have for everything, including the customer."

"Actual purchase was 5/4/06. Delayed several months due to them failing to tell me a part was out of stock. Was not informed until 2 weeks after purchase there would be a delay. Did not receive computer until 7/10/06. 2 years later, battery at 50% or original capacity. With the computer not even 3 years old, the power jack melted to the power supply and the pin came out. They refuse to take any responsibility and want to charge $300 just for me to send it to them so they can tell me I need a new jack. Worst computer company ever. Worst sales, worst customer service, worst products. Save yourself the time and money and don't buy from them. It's not worth any of it. There's better stuff out there that won't take advantage of you like this. Way overpriced to be issuing faulty components like this. I'm lucky my house didn't catch on fire and burn up. Customer service is extremely rude. Stay away."

"I absolutely love this computer. You can just pull it out of the box, plug it in and go. The only thing that surprised me was the sheer size of the CPU, but that means it is built for business and can handle practically any game you want to play on it. I would definately recommend (and have) this computer to anyone whether they are a gamer or just someone that wants a computer that won't go out of style within the next 6-12 months.

Thank you Alienware for a great computer."

"I ordered the Alienware M17x May 13, 2008. The order went smoothly and the product is amazing. The order was delayed but Alienware kept me up to date and everything went swell. I would definitely deal with Alienware again."

"The Alienware Area-51 7500 gamers choice was a great buy. Powerful. Having loads of fun with this machine. I would recommend buying from alienware to anyone. Can be configured anyway u want it so there really are no limitations.
The titanium account was pretty easy to get. Hassle free. Also the customer support has been pleasent"

"There was a problem with a part needing to be back ordered. Alienware kept me up to date with the whole process. It is one thing to take an order, but it is quite another to take the time to keep the customer involved with the product assembly process. I've had the computer for 60 days or so and have been impressed with it so far. Alienware will certainly be considered for any future purchases."

"I have to say the Alienware web site is VERY user friendly. I knew exactly what I was ordering and was able to compare the upgrades they offered which was very helpful. There customer service dept was very helpful also. All questions and requests that I had were promplty answered and executed. I was not placed on hold for more than 2 min. I shopped around at other gameing PC's sites and Alienware was very competitive and was the only one to offer a warrenty like they do. I would deffinately (and already have) recommend Alienware to anyone looking to get a great gaming PC. Their shipping times were also right on schedual very impressive."

"Well I bought a laptop from another company awhile ago. I always problems with it. The wireless card would randomly stop working. And everytime I would use it after about 30 minutes it would become way to hot even with extra fans running on it. So I decided to buy a Alienware laptop. A real laptop. I've hap my m9750 for a little more than a month and I've had no problems. It multi-tasks like nothing else plus it stays cool. I will only buy Alienware pc's now."

"Simply an amazing and powerful machine....ive been eyeballing Alienware even from the first time I was playing Counter-strike 1.6. Now after using this great machine my friends and family are gonna follow in my footsteps and get them....If you are looking for a powerful machine...definitely go for an alienware. Not only their machines are top notch but their customer service outdoes much of their competition."

"My 12 year old wanted an Alienware computer. He and I know very little about computers, but the website and company contacts were a great help. Order tracking was a breeze. My 16-year old nephew now wants an Alienware computer and has decided to get to work and learn more aobut the features and maybe find someone to tutor him in game design and computer software. We have smart kids. These great machines are great motivators. Get them off the couch and working toward a goal of having the best machine to do amazing things. My 12 year old is having our housepainter paint an Alienware symbol on his bedroom wall. He is a great fan."

"The M15X is a beautiful notebook. Everyone I talked to at Alienware was very nice and helpfull. The notebook arrived in perfect shape and a couple of days before schedule. It is great for work and gaming. Will buy from again and have recommended Alienware to many of my friends."

"I just did an international purchase. Everything is done with quality and an oustanding customer service. the processes they follow make everything faster. About the products, i could say that if you find some mistake you should check twice because is more probable that the mistake is yours.They send you excatly what you ask for."