"This is a disgusting business. There customer service is awful. DO NOT PURCHASE ANYTHING FROM THIS WEBSITE. You try and order a product unable to ship to your address; you exit the purchase and they continue to charge your credit card. They refuse tor refund you! I will be making sure everyone knows how awful of a business this is. "
"I am totally satisfied with my order. I order on a Monday and received my order that Saturday. I didn't even have to pay for fast shipping. The scrubs fit really well and I had no problems whatsoever with this site. "
"they are a rip off. not good at returning takes 5 weeks they keep you money charge u for returning their items!!!! will never order again "
"Please don't order from this company. Save your self the headache !!!! "
"Allheart.com is an awful company. I will never purchase anything from them again; and I will spread the word like wildfire to everyone I know as well. I returned only part of my order; and they charged me the full shipping as if I returned the entire order. Plus like others have said; it is economy shipping and it costs $17.00?!?! The customer service is absolutely awful."
"Healthcare friends...whatever you do, DO NOT order from Allheart scrubs online. Not only did I wait a month for maternity pants, when exchanging (because they were too large) they credited back my account and did not exchange my pants. So, 2 months have gone by, no pants and they charged me a total of $21 for shipping and the return label. Upon calling, I spoke with someone that did not understand that I was unhappy and offered to recharge and ship the appropriate pants no charge for shipping like he was doing me a favor. I already paid for shipping and waited 2 months! How is that customer service?! Finally spoke with someone that understood, after 30 mins of BS, I got my $21 and broke even but my time is more valuable. Steer clear from this website. I would rather pay full price for scrubs in town or order from amazon prime than ever order from Allheart again! Rant over."
"Received the wrong items, the customer service is trying very hard not to take my return. When ordering, the site says free shipping for over $125 purchase, then they say you can get 10% off, but it is not both. You will have to choose free shipping or the 10% off (it's a tricky advertisement). My order took 10 days to arrive. After the customer service rep put me on hold for the 4th time, I just hung up and took it as a loss.
Do not order scrubs from here when there are plenty of other sites to order from. The customer service are not helpful. It is not an easy return policy. You will have to pay $17 for shipping, and $9 for return shipping. They use standard ground shipping so I do not understand the cost of $17.
The price of scrubs are not less and the same brands are sold elsewhere. Also they scrubs I ordered just 10 days ago lowered in price (by $1 only), but still it was changed."
"I ordered scrubs on 1/31 around 11am and to this day 2/7 they have not been shipped. I called customer service on Friday 2/4 and I was assured that because I had called before 2p that day some of my scrubs that were ready would be shipped that day and I would receive an email so that I can track my items.
To make matters worse they are not just my scrubs but for my friends too. I hope that they will fit because obviously the time for a return and exchange if I need to and have them sent back to me is gone.
This is very annoying.
Which online store takes over a week to process then ship items without communicating if there's a delay?
I hope to receive my scrubs by 2/20. I am very worried.
Never make an order with them despite their great prices.
I wish I had read the reviews before placing an order with AllHearts..."
"Not only do they charge you a crap load for shipping, they refuse to cancel my order after I found it cheaper on Amazon. There was a pair of scrubs that was said to have a slight delay and I wanted to cancel those. Instead, customer service claimed it was on its way. I had called immediately after placing the order too. Ugh. Should have read the reviews prior to ordering. Will never order from this company again!"
"I ordered a pair of scrubs on November 25th. The reason I chose to order from this particular website was because their prices were unbeatable, however, that is the only positive thing I can say. My scrubs did not ship out until November 28th even though I ordered before 2 PM; AllHeart claims they ship out the same day if ordered before 2 PM. That's obviously a lie. I needed these scrubs by December 4th. They are not expected to be delivered until December 6th. I cannot understand at all why delivery would take over a week especially when shipping was $7.99. I ended up having to go out and purchase a separate set, which is what I should have done in the first place instead of wasting my time and money on this company. DO NOT order from this website if you expect things to be delivered to you in a timely manner, especially if you're in need of these things! "
"Don't waste your time and money here. Cause thats what I did. I ordered, never received anything, called customer service countless of times. At the end I just ended up with...nothing, not even a full refund. Allheart is complete ****. Customer service is **** too. "
"I ordered onthe 24th which is thanksgiving and chose next delivery day which is saturday but that girl I was speaking with keep telling that Fedex is closed friday and the weekends! JUST WOW VERY FRUSTRATING! I remember ordering stuff from a company and actually got it on sunday at 7:00pm. On monday I really need my scrubs for work but unfortunately I wont recieve it. If I would have know it before then actually wouldnt even chose the next delivery day my order is being shipped for a economy class! And they are charging very expensive for my package!!! PLEASE DO NOT ORDER ANYTHING FROM ALLHEART VERY DISAPPOINTING AND FRUSTRATING!!!!NOT ALLHEART PLEASE THANK YOU"
"This business is so poorly managed. I returned an item with the provided label. A monthh later spoke with customer service who was not even able to track down my order. I gave the number , zip code, e-mail , she could not track down my initial order even though I had the order open on my computer screen. I gave up on trying with that person. Called back and the second person found my order and claimed that the return was not processed ,and he will help me to do it. I requested an e-mail to confirm the return and did not get it. At this point do not even know if the return will ever go back on my card. OMG !!!! if you need scrubs use AMAZON , so pleasant to deal with for anything . I returned an item to AMAZON this week , the amount I payed went back to my account the instant the label was scanned at the USPS . WAY TO GO !!!! "
"I placed a large order for scrubs and have now been waiting over a month to receive them. When I finally tracked the package, I discovered that they have now been sent back to AllHeart! This is after they originally sent me someone else's order - and she apparently received mine!! I am so FRUSTRATED. Over a month of waiting, when I really needed the things that I purchased. They did not offer to compensate me for all the phone calls, inconvenience or waiting and now I have to spend more time filling out an affidavit to email back to them. Hopefully they give me my refund! NEVER BUY FROM ALLHEART.COM. What a waste of time!!!"
"I have had an extremely negative experience with this company. One month ago I filled out a form online to begin the process to order scrub tops with a custom logo. As the form requested, I filled out all of my information and uploaded my logo.
After a week of no response, I wrote to customer service asking for help. They responded with an automated reply about bulk ordering, which was not what I had asked for/needed. Over the next two weeks I replied to customer service trying to explain and move the process forward with no response.
I finally called customer service, and they gave me the direct email of Linda Bloom, the woman who was to help me directly. I wrote to Linda that day, listing the number of tops, the sizes, and my request for the embroidery of the logo. That was two weeks ago, and Linda has never responded to me.
Today I call customer service one more time and asked immediately to speak to a supervisor. The associate, Nicole, argued that she could not connect me without hearing all of the details. I complied, and she still told me I could not speak to him. Finally, after I insisted, she transferred me.
The supervisor, Ben, asked me for the problem which I again outlined. Without any apology for the very bad customer service, he explained three different times that logos take 45 days to process and why. In between these explanations, I tried to explain that not only did no one explain that to me, but that my ultimate frustration was that I was ignored repeatedly by his employees.
It was Ben's complete unwillingness to apologize for the company's rudeness that was the most surprising. Perhaps I should have given up long ago and made a mistake giving the company the benefit of the doubt. If I had read other terrible reviews of the company that I'm now finding online, I would have saved myself a lot of time. I hope this is helpful to others."