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AllSat

6 reviews
1.25 / 5


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Product & services pricing
0.00/5
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0.00/5
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Return/Replacement policy:
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Verified
1/5

2006-04-22

"This business is operated by Ben, and Jessica Solberg. Ben literally hung up the phone on me many times, and Jessica was unwilling to credit me for the $295 even though they had the forms, and received payment from Dish Network, because they could, since I supposedly didn't send the forms in a timely fashion. If you don't have a registered receipt for those forms, the credit card company will not reverse the charge, and ALLSAT will fight you every inch on it. Dish Network felt so bad, they actually settled it for me, in the form of extra equipment. If they send you a form that says, you agree NOT to fight the credit card company (and by the way, pay us $30 for that right), DON'T SIGN IT! See www.allsatsucks.com for other complaints as well."

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Variety of brands and products offered
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Ease of ordering online
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
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Verified
1/5

2006-01-25

"Warning! Do not expect to receive your FREE GIFT from this company when you make your DISH purchase through them. I submitted appropriate paperwork to confirm and the "back office" denied the purchase without notification via e-mail or snail mail. WARNING. DO NOT BUY FROM THEM>"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
N/A
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2004-09-10

"I mailed a form back to Dish Network instead of AllSat. They want $30 to send me another one. The form has Dish Network's address right at the top. They tell me if I don't give them $30, they will charge $295 on my card. WTF! I paid. Now I see I'm not the only one getting screwed by them. Check out http://www.ripoffreport.com/reports/ripoff104777.htm"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2004-08-20

"This company have a refund policy of 30 days. It does not take into account that if your installation takes more than 30 days. They do not refund your money even if they can not perform their service."

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3/5

2003-03-31

"Ordered a PVR508 standalone receiver. Price was the best I could find on the net in about an hour's searching. Unit arrived 5 bus. days later, as expected. Exchanged a few emails with cust. svc. regarding my tracking number, and they were fast and responsive. I set up the unit and watched TV for about an hour before it turned off, and wouldn't come back on. Dish network's cust. svc. helped me for about 45 min. before declaring the unit dead. I contacted AllSat for a replacement, and their response was that the warranty would be handled through DishNetwork, and not through them. I consider this response to be fair, but not great."

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5/5

2002-08-07

"I was shopping for a DishNetwork system when I came across AllSat. From what I researched, AllSat had the best deal on the upgraded equipment. I ordered their PVR508/Pro301 combo package for less than $160 including shipping and handling. The package included an antenna, PVR508 receiver that allows you to recorde upto 70 hrs of programming with TiVo like features, and Pro301 receiver which is the standard receiver. It also included a free professional installation certificate. On top of the best price I found, they were very prompt with processing my order. Within 24 hours of my order, they emailed me a purchasing agreement which I had to fill and get back to them. I faxed them the filled out form the next day and I received my system four business days after I faxed the form. The whole process took less time than I thought. I highly recommend them to anyone looking to buy a DishNetwork system."

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Overall product shipping and delivery process