"I am a disabled individual who moved from New York to Florida. My wife drove us down in one car and we used All American Transport to carry our second vehicle to Florida. Unknown to us at the time, All American Transport sub-contracted the pickup and delivery to ASAP Auto Transport. They picked up our car as agreed and examined it for existing damge. They issued us a clean report noting only a few minor dings and scratches. When they eventually delivered the car, however, there was significant damage to the lower front bumper. My calls to All American Transport were met with promises to email me forms to make a claim. None were ever received by me, even though they claimed they were sent. No replacement forms were sent to me after they were made aware of this fact. This presumably was because having heard nothing from All American, I contacted their lawful agent, ASAP Auto Transport. I was instructed by Adam of ASAP that I should just deal with them since All American will only refer me to them eventually anyway. I complied with these instructions and All American eventually was made aware of this. Adam at ASAP instructed me to get two estimates for the repairs at local body shops and send him both estimates. When this was done he told me which of the two repair shops to take my car to for repairs, pay the bill, then send him the paid receipt and he would reimburse me for my out of pocket costs. So far...sounded reasonable and simple, even if time consuming on my part. I got the estimates, had the repairs done, paid the bill, submitted the receipts....and NOTHING. No word from Adam, no response to my many, many emails, no returned calls even though I left multiple messages. He obviously was stalling me and he never intended to make good on his commitment. My next step was to go back to All American. I spoke to Vanessa. She seemed concerned that I was having such problems. She promised to look into it. After a week or so and additional prodding by me, she came back to tell me that Adam had processed the claim a month or more earlier...but due to his "accountant's error" he would have to wait two to three weeks to see if the check had cleared before he could reissue the reimbursement. I told Vanessa that I placed little faith in Adam's word because he had lied to me so many times before about resolving this issue. I told her he was again stalling for time. Vanessa did not respond to my concerns other than that the reimbrsement should be issued by a specific date at which point she could track it. She also said that if nothing happened she would get me the reimbursement for damages. So I was forced to wait several more weeks for the so-called resolution to my problem. The time came and went and as expected, nothing happened. My attempts to contact Vanessa were unanswered. Eventually she got back to me to say she was 'out of the office' but would look into it again. Another week went by and after constant prodding by me, Vanessa came back to say that BECAUSE I WAITED TOO LONG All American could no longer collect from ASAP Auto so now no one would be paying my claim. I hadn't followed the "proper protocol." Meanwhile it was All American and ASAP that kept telling me what to do, stalling me and making promises that they never intended to keep. To me they conspired to defraud me...and they did a good job! Beware these companies!! For those interested, I have copies of emails that are VERY SPECIFIC and CLEARLY SUPPORT everything I have said in this statement. A copy of this is going to the US Attorney General's Office. I am out nearly $600 because I relied on these people to be honest business people!"