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Return/Replacement policy:
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Verified
4/5

2014-08-01

"Customer service is good. The Alessi OVO biscuit box I received has some bubbles in the glass, which I didn't expect for a $200 item. The delivery table lamp was long (2 months); however, latest order came through well."


Verified
5/5

2014-08-01

"Very pleased with the sale price on the Toikka glass bird. Can't wait until it arrives! If it's as beautiful as it looks on your website, I will be ecstatic. "


Verified
1/5

2014-07-29

"I ordered an item from this website. I paid extra to have 2-day shipping. After a week, the item still hasn't arrived. I contacted the website and I was told that 2-days shipping means 2 days plus many more days. I was told that I would not be refunded for the shipping cost. My advice: stay away from this company - other companies are actually able to deliver on a 2-day shipping guarantee."

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Rep reply posted 2014-08-13
A rep from All Modern, Wayfair-1, has responded:

“Thank you so much for your feedback. We truly apologize for the delay you experienced with your order. A member of our team has reached out to you to further assist. We look forward to hearing from you!”


Verified
5/5

2014-07-28

"My experience with All Modern has been top notch. I purchase furniture from several online sites and this site has the best customer service, fastest delivery, and the prices are excellent. I have been extremely satisfied with the quality of all my purchases thus far and love my designer trade account manager Erin. I highly recommend All Modern!
"


Verified
5/5

2014-07-26

"Pouf arrived ahead of the scheduled delivery!"


Verified
4/5

2014-07-21

"The color in the photo online was more brilliant than what the actual product is. And it was supposed to be here on or before July 18 and did not arrive until July 21."


Verified
5/5

2014-07-21

"I made a purchase of a comforter...online it looked nice. The order came in when we were away and then I was sick. When I finally got to my mail and packages I was not impressed with the comforter at all. It looked cheap and was a cheap quality. I figured when my bed came in it might look better, but I was wrong. My bed finally came in after the 30 return policy and I wanted to return it. I called the girl at All Modern and there was no budging, which is fine. I asked can I get a credit because in the next 4 weeks I am ordering 12 dining chairs, living room sets etc. She hung up on me with an attitude. This is not customer service...I own my own business and I would never do this to my customers and I would never higher rude, uneducated people. I will take my possible $7-10,000 busy to another company. "

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Verified
5/5

2014-07-20

"one of the drawers was broke and have to get back to somebody to see about another one "


Verified
5/5

2014-07-18

"The online ordering was quick and easy and I especially appreciated the fast FREE shipping. I hate paying for shipping.
Thank you.
"


Verified
5/5

2014-07-15

"Very easy to make purchase...can't wait to receive my new bed....all reviews on it were great. ..I'll be the judge!"


Verified
5/5

2014-07-15

"We continue to have a great experience with AllModern. The customer service has been so exemplary, that we continue to give them all of our business for our home needs.

Thank you!
"


Verified
5/5

2014-07-14

"I love my purchase from All Modern. Their furniture is sheek and modern at a reasonable price, all you have to do is put your furniture together which comes with easy instructions. I will look to All Modern for my future furniture needs. Oh yes, I purchased a corner bookshelf that looks like a ladder with a point at the top. Very excited customer. "


Verified
5/5

2014-07-13

"Excellent customer service, good prices!"


Verified
5/5

2014-07-12

"I am extremely please with the merchandise, as well as the service. I will definitely order from All Modern again!"


Verified
1/5

2014-07-07

"2 months passed and never delivered item even though order said it would be delivered in 3 weeks or less, called for a refund and was sent email saying credit to my card in 3-5 days, month later no refund, finally contested with credit card company"

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