"Perfect--- went the extra mile to fill my request. Awesome, timely and easy!"
"very fast service and the crock looks even better than i imagined--planning on getting some for other family members"
"Ordering was easy. Delivery was fast. Allsigns crock was the perfect wedding shower gift for a co-worker. She loved it.
I liked it so much I've ordered one for myself!"
"Buyer Beware: If your crock shows up broken it won't be replaced! I placed an order for a crock to be sent to the UK. Unfortunately the crock could not be delivered and was sent back to the US, and arrived in "a thousand pieces". It could not be proven as where in transit the crock was broken, but all I wanted was for the crock which I had a paid for, and was now broken, be replaced and shipped to me. When I called All Signs I spoke with the owner Steve who was nothing but rude and disrespectful towards me. He wanted to do nothing but argue with me his point. Needless to say the conversation got me nowhere, other than frustrated, out $173, no crock, and no wedding gift.
Steve also informed me that All Signs has always received 5 star ratings from their customers. Well there were a few that were less than 5 stars, but I was impressed by All Signs responses to rectify their customers concerns and/or problems with their product. It seems as if products were replaced or corrected with no questions asked. Just not sure why my situation should not be treated with the same dignity and respect. I guess the days of the "Customer is always right" is long gone or only applies to some. "
"Love these crocks. I love to give a personalized gift and these are great! This time I even sent in a brand to use and they did a wonderful job! Thanks!"
"Have ordered twice. It is a great way to give personalized wedding gifts delivered to out of state recipents. Glad I found you on line.
Bev"
"Prompt delivery with satisfaction of merchandise. ....very pleased. "
"Nice quality, quick delivery. Thanks."
"Great signs -- hope it doesn't fade in the sun in Austin TX. It's for a stocking stuffer for Christmas! Will let you know!"
"Very quick delivery, product is exactly what I expected and hoped for."
"We purchased a crock as a wedding gift. It was delivered in the time frame promised and the quality promised. The couple was thrilled with the gift and will display it proudly. Thanks so much!"
"Item was delivered as promised with the modification I requested! "
"GREAT service--fast, accurate, high quality. would definitely order from them again and recommend them to others!"
"Love my stickers!!!! Thank you for a job well done!!!!! Highly recommend and would certainly buy again :)"
"I ordered two items. The first was a three gallon crock for a wedding gist. The second was the large memorial slate to put overthe site my pet's ashes are buried. Both are beautiful, were packaged nicely and arrived in three days. I will order from you again!"
A rep from Allsignsco.com, allsignsco, has responded:
“• A crock was shipped from All Signs on 7/25/14 and arrived in England on 7/29/14
• The crock was held in customs until 8/26/14. Returned to All Signs on 10/22/14 via USPS because the receiver did not pick it up.
• We have no way of knowing when the crock broke because it was never picked up by the receiver.
• Although we clearly stated in an email to you “All Signs is not responsible for any additional fees, i.e duty tax, brokerage fees, etc.. (if
any) required by any shipping service or country.” When you contacted us saying a $50.00 duty fee was due we credited your credit card $25.00 as a show of good customer service.
• The crock was never picked up, so the duty fee was never actually paid.
• I am an employee of All Signs and was present during this phone conversation. In my humble opinion, Steve was not rude. He was attempting to have an adult two way conversation but emotions were so high, that was not possible.
• An investigation/claim has been opened with the USPS. As stated on our call, once the claim is approved we will credit your credit card for the approved amount.
Rarely do we ask the customer to assume the responsibility; however, All Signs has met its obligation and more. IF the crock was picked up by the receiver, we would not be addressing this issue and defending our 5 Star rating here on resellerratings.com.”