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Product & services pricing
4.10/5
Chance of future purchase:
4.15/5
Shipping & packaging:
4.16/5
Customer service:
3.96/5
Return/Replacement policy:
3.77/5

Verified
5/5

2020-04-10

Couldn't be easier.

"On line parts supply is the answer to the limited availability in much off Americas thinning rural and small city urban population(s). I can get parts delivered by mail or carrier much sooner than I could even locate a store that carries the part. Even then, the store usually offers to order the part for you. "

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Verified
5/5

2020-04-09

Great service

"Great service, knowledgeable and very helpful staff. Thank you!"

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Verified
5/5

2020-04-09

Great, economical buy

"The ordering, shipping, and installation process was easy. Couldn't have asked for a better replacement for my old system. I even had to call their tech line and the gentleman that helped me out was patient with me as I was explaining what the issue was. They made it easy. Thanks y'all!"

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Verified
5/5

2020-04-08

Great customer service

"I pulled my existing HVAC UV lamp to make a mask sanitizing chamber for my wife’s practice as they had to reuse masks. The new unit was showing delayed, but they got me a new one within a week. "


Verified
5/5

2020-04-08

Fast shipping and quality product

"Will def order again thanks "

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Verified
5/5

2020-04-06

No problems

"On time great service will use them again"


Verified
5/5

2020-04-06

Great

"Product as described, easy to install."

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Verified
5/5

2020-04-06

Product was as described

"The merchandise that I ordered was delivered correctly and on time. "

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Verified
5/5

2020-04-06

Great unit!

"So far it’s working well. "

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Verified
5/5

2020-04-05

exactly what I needed

"I ordered some duct and fittings for a small project, received all that I ordered in a timely fashion and shipping was reasonable. If the need should arise in the future I would not hesitate to do more business with this company. "

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Verified
5/5

2020-04-05

Always a good experience

"Customer service very helpful. I have bought from Alpine twice and would again."

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Verified
5/5

2015-02-19

Great service

"Fast delivery and great service as I have gotten several times in the past"

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Verified
5/5

2020-04-01

I am a repeat customer

"I am a repeat customer.
Great prices and very good support.
Shipping was great also.
"

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Verified
3/5

2020-03-31

To Early to tell

"Missing parts, but unit running "

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Rep reply posted 2020-03-31
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi Michael,

Thank you for your purchase from Alpine Home Air Products and for your review. I am sorry to hear that you have experienced issues with a few missing small parts from your order. Upon review of your order I see that we did refund for those missing items and have provided some follow up technical support on your installation, which I hope has been helpful. If you are experiencing any other issues please let us know so we can investigate further. If you have any questions or require additional assistance, please contact us. Our customer solutions team is available M-F 8am-5pm and Saturday 9am-2pm CST at 800-865-5931; we will be here and happy to help.

Thank you,
Dan

Customer Experience
Alpine Home Air Products


Verified
5/5

2020-03-28

Great company

"They where very helpful and super easy to place order. "

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