"Website gave good item description, shipping revealed early in the process and very quick delivery."
"Fast ship good product,did air unit 2 years ago satisfied with that,it was time for a new furnace,look no further "
"I needed 2 furnaces for my house call told them my Needed’s found the best pricing I ordered and they where here in 2 days at my door "
"recieved packege timely and undamaged. contained all parts ordered. very satisfied.
the videos on site covered everything we needed to know for installation."
"Do not buy mini split systems. I purchased a four zone mini split system for my basement. Exactly one week after my 2 year warranty, which I purchased extra, all of my units stopped working. No support from Alpine. Local HVAC company assures me the main unit isn't functioning properly, but they cannot repair, because the unit is sub standard and I would need to contact the manufacturer for replacement parts, so the entire system needs to be replaced. I already spent thousands on the system and now I need to spend thousands more for a replacement. Frustrated beyond belief. "
"Well my experience was satisfactory and furnace was installed and working good."
"delivery was fast, and the driver was very helpful. I have a complicated driveway the truck could not enter, he was patient and help figure out a way to get my delivery into the house. all the product arrived in great shape. customer service sent me digital copies of the manuals and instructions. i felt this was above and beyond what i expected. I am very pleased with Alpine and will reccommend."
"I was originally going to purchase a Mr. Cool DIY just so I could install it myself, but they had a great deal on a 2 ton model that would require a pro to install, and the fact that they connected me with a local shop who could handle the necessary parts was invaluable."
"Fast reliable service. Will use them again"
"User manuals do not go with the product that was sold. Representatives don't even know their own products that they're trying to give you support on. One person in shipping was excellent and very helpful. The other person in a shipping was argumentative and conveyed that the customer doesn't know what they're talkin about. Two out of three order placement personnel or great. One out of two 10 support personnel we're okay. One technical support person was unknowledgeable about the product I had purchased and would not answer his emails within one hour. Maybe it's okay for me to stand around for an hour waiting for him to respond, I guess that's what I'm supposed to do. Interesting that I bought one of these units from you guys about 4 years ago, my customer experience was totally satisfactory. Not so much this time."
“Hi John,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that you had issues with the customer support teams from both the carrier and Alpine Home Air Products. It is always our goal to provide excellent service to every one of our customers. We are reviewing the calls with our team and will address all issues to make sure we are reaching the level of excellent service that our customers have come to expect from Alpine Home Air Products. I apologize for the incorrect manuals sent with the product. I have alerted our product team and we are reviewing the manuals and making sure that the correct manuals are matched up with the correct equipment. Regarding the wait time for a response from our technical support team. We strive to respond to every customer in a timely manner, however, due to increased volume that wait time was longer than expected. Our technical support team can also be reached by phone and will always be happy to assist in every way they can. I am glad your first order with us was satisfactory and I can assure you moving forward you can expect the same level of excellence as you experienced with your first order. If you have any questions or require any additional assistance, please let us know. Our customer solutions team can be reached M-F 8am-5pm and Saturday 9am-2pm CST at 800-865-5931.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”
"Nice easy to use Website, no problems placing online order, good communication, quick delivery with a courteous shipping company. A+"
"Easy ordering slot of expert advice"
"Received everything quickly and they matched price from another company. I’ll definitely buy from them again on my next project. "
"There not much to tell. The furnace was here fast I think I ordered it on Sunday and it was here in like 3 days. And Alpine seams to have reasonable prices. And I got a Goodman furnace because the one I took out was over 33 years old. It was still working but the people I had put it in well it think the furnace was too big it kept over heating last year that's why I changed it out. I went from 100,000 BTU down to an 80,000 BTU I thank it had been over heating since day 1 and I didn't realize it till it quit working."
"I received just what I needed!"
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Derrick,
Thank you for your purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that you are experiencing issues with your system. I have reviewed your order and see that you purchased the two-year extended warranty and that your system is still covered under warranty. Also, upon further review of your order I see that you have not contacted us regarding this issue. One of our technical support specialists did reach out and leave a voicemail offering additional assistance. Please contact us and we will be happy to assist. We can be reached M-F 8am-5pm and Saturday 9am-2pm CST at 800-865-5931.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”