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Product & services pricing
4.29/5
Chance of future purchase:
4.32/5
Shipping & packaging:
4.26/5
Customer service:
4.22/5
Return/Replacement policy:
4.19/5

Verified
5/5

2019-07-05

Great service from this company.

"This is the 4th mini-split I’ve purchased from Alpine. The first three in 2015 are still running great. Excellent customer service and low prices. "

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Verified
5/5

2019-07-02

Excellent price, shipping & information

"Fast and practical shipping. Great installation information. Good price. "

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Verified
5/5

2019-07-02

Excellent

"Everything for the product was there thank you"


Verified
5/5

2019-07-01

quility products and fast delivery

"The products offered are good quality and a good selection. Fast delivery with the right mix of options i.e. lift gate delivery available for a reasonable cost."

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Verified
5/5

2019-07-01

as expected

"Delivery was on time and in good condition and units worked like they should."


Verified
5/5

2019-07-01

Exactly what I ordered

"Perfect, couldn't ask for better"

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Verified
5/5

2019-07-01

Thank you!!

"Order was shipped and delivered timely with notifications every step of the way."


Verified
5/5

2019-06-30

Fast and simple

"It was an easy process. No fuss over anything and I'm definitely satisfied. "

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Verified
3/5

2019-06-28

A bit rocky

"Quite a rocky start, a neighbor highly recommend Alpine, and we needed a new unit so why not give it a shot. It started out great the sales rep that helped us place the order sounded like he new what he was doing. When the unit arrived everything we order was there. So we tried to install it on day one ripping the old unit out and placing the new one just to find out we didn’t have the duct adaptors from square to round. After calling them and complaint about the $25 shipping they waived the shipping. 3-4 days later the parts came and then we figured out when trying to replace the zone control board that we were missing parts, had to call in again and return the board, and get the “kit” that comes with the power adapter. Thankfully that time around it only took 2 days to receive parts. When all is said and done it’s a good unit and the install was extremely easy when you have the proper parts. I would recommend double checking all parts before you start your install. The 6-7 day delay was righ in the middle of a decent size storm that allowed rain water to get into house ducts, and inside the new unit praying we don’t end up with a mold issue in the long run. "

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Rep reply posted 2019-07-01
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi Carol,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that there were issues with your order. I have reviewed your order and see we were able to get the correct items shipped to you. If there are any other issues that arise, please let us know. Our customer solutions team is available M-F 8am-5pm and Saturday 9am-2pm CST at 800-865-5931 and will be happy to assist.

Thank you,
Dan

Customer Experience
Alpine Home Air Products”


Verified
5/5

2019-06-27

Very satisfied with products

"The order came in as specified on the website. Very important to have the dimensions match when ordering online. Had job scheduled for 2 days after shipment received and was able to complete on time Will do business again."

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Verified
5/5

2019-06-26

Great Product Easy Install

"Purchased a 2 zone mini split and installation went as easy as advertised. Excellent customer service and documentation. Best value in mini splits."

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Verified
5/5

2019-06-25

Good prices ,good service, good product

"This is the second time I purchased an AC unit from Alpine. Quick processing, quick delivery, business done right. Thanks!"

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Verified
5/5

2019-06-24

We love our new Mini Split system

"I ordered a system for my parents house and they absolutely love it! It arrived quickly and was easy to install. the units are supper quiet and do a great job at cooling the house and the whole system was much cheaper then the competition. "

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Verified
5/5

2019-06-24

Fantastic Service!

"The ordering process was simple and the product was delivered in a timely fashion."

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Verified
5/5

2019-06-24

hvac parts

"Easy to work with - both website and phone help. This is second time I have used them and both times everything was shipped in a timely manner, arrived in good shape, and worked when installed. "

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