"I am truely impressed with the Quality and Efficiency of my new packaged unit. Very knowlegeable staff answered my every question when I called. No issues with ordering online. Delivery was fast (3 days)! Spent longer installing the unit than I did finding what I needed and ordering it. LOVE the price. Easy installation. An A++ in my book. I work for a manufacturer of a competitor and I have to say this unit is built better and costs cheaper than if I recieved my discount at work. Good Job! Hope everyone has the same expectaions and experience that I have had. Wil definately recommend to others!"
"Website was easy to navigate, good inventory of what I was looking for, shipped same day. Can't ask for more"
"Super professional. very fast, couldn't ask for better service, or value. I have been recommending them and will continue to do so."
"It was perfect.....
very easy."
"easy to order,information on the product e-mailed to me, have not had any problems"
"Alpine has been very easy to work with. I will be using them a lot. The service has been very prompt and helpful. "
"quick delivery, no hassles."
"This transaction was smooth and fast, no added fees and delivery went well and on time. You get better service than you expect."
"great service quick delivery plenty of support info
THANKS"
"Fasr delivery for such a large utem. Would buy from again."
"Goodman MBR1200AA-1, 20KW Heat Strip, Return @ Supply Plenums, Take Offs, Flexible Ducts, and Register Boots. Basic heating solution for large outbuilding.
Great prices, fast delivery, and solid customer service. Received exactly what was ordered, Alpine Home Air quickly addressed cosmetic issues apparently related to shipping.
Overall installation was a breeze but be aware that instructions are a little weak. Basic electrical and mechanical skills will go a long way towards filling in the blanks. The HVAC company I used for start-up/inspection readily admitted they wouldn't have been able to match the price. "
"Incredibly helpful. I must admit, however, that I dealt with one person there who was ok but hen a different rep followed up and was amazingly helpful. He even fielded several follow up questions I had about my furnace installation. Unbelievably helpful."
"Buyer beware! On 12/26 and 12/27 we spoke with a sales rep, I won't name, at Alpine Home and Air Products, multiple times by phone to order a new furnace system. We purchased the unit on 12/27. We even walked through together online at my local utility company's website which states all the requirements of the heating system we needed to ensure we were getting the combined system that would meet their energy efficiency requirements and would also provide us with an $1800 rebate. The sales rep sent us a quote and then by phone informed us that he had sent the wrong quote and said he would then be correcting/updating it. When we spoke to him again he said it was corrected so we purchased the system through their online system. The system was delivered on 1/8 Monday and before the delivery driver left, I called because the model numbers didn't match to what the sales rep said I was ordering. I was assured in that call that it was the correct unit. I had the unit installed and applied for my rebate only to find out at this point that the unit isn't what I had specifically asked the sales rep to ensure I was getting (which he did assure me) and the system doesn't meet my local utility companies energy efficient requirements, therefore no rebate of $1800. I have spoken several times to the sales rep who apologized and admitted that he sent the wrong quote and was unsure as to how I was able to order from the wrong quote since he updated it and he was sorry for his mistake. He then had a manager call me and she offered a $600 credit for their mistake in the ordering process or that she would send me the correct furnace but the uninstall/reinstall costs would be my expense. I told her that the wrong quote should have been deleted/updated as the sales rep had said it would be and this shouldn't have been allowed to happen and that I even called when the unit was being delivered to ensure I had the right product. She stated it was my fault for ordering off the incorrect quote. She even told me that the sales rep felt terrible and had offered to pay the $600 out of his paycheck which I told her was appreciated but not acceptable and unethical for them to consider. On 2/6 I sent an email to the manager stating that I would be amenable to having the correct furnace shipped and a $600 credit towards uninstall of the wrong unit and re-install of the correct unit. Which I believe is fair considering I am currently unable to avail myself of an $1800 rebate, but by receiving the correct unit I would qualify for $1800. The un-install/reinstall will be $1300 which I have already paid to have the wrong unit installed so I relented to splitting it just to get the matter resolved. Minutes after sending my request on 2/6 I received a call from a man stating he was the owner of Alpine Home Air Products and that the entire situation was my fault and not their fault at all. Even though I was told the quote had been amended and the sales rep admitted he made a mistake in not deleting/updating the wrong quote he apparently sent out a new quote instead of amending the "wrong" quote which allowed me to order the wrong product. I don’t understand or have access to their internal ordering system so if this error is allowed to happen I can’t see it reasonable that I am at fault. Additionally he told me that there is a check box on their website that is a disclaimer stating that I am responsible for the products I order and that this removes any responsibility on their part.
Additionally, the owner of Alpine Home Air Products has rescinded the previous offer from the manager and refused any credits/exchanges/willingness to work with me further and are clearly not willing to work with me to remedy the situation in a “fair” manner.
Also, the item shipped dented/damaged cosmetically even though it was wrong it worked but is ugly and they made me go through the shipping company to resolve and they denied any responsibility and said Alpine shipped a damaged product...I wasn't aware I was purchasing a floor model or ding-and-dent product until it arrived....painfull!!!"
"The furnace arrived, my husband installed it and it's working perfectly.
The shipping was a little slow, but it was free, so I don't feel I can
complain about that."
"every thing about the product was great till it came time for the delivery. The driver said he would not deliver in the mobile home park. Then he said he couldn't find it. Thank goodness I own a pickup truck. I had to meet him in the pouring rain around 6pm. He was at an unlit parking area. I was not able to tell if the product was damaged (it was dented on the front panel) I didn't try to get the problem of the dented panel fixed. I was given a run around from the delivery company."
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“The customer was provided two lists of products (quotes) by email. The first list didn't meet the customer's need to qualify for a local utility company's rebate, so the sales rep researched the qualification parameters, and sent a second quote for products that did qualify, including notes detailing this. The sales rep then spoke with the customer's representative, a friend the customer was using to communicate with Alpine on her behalf, who she was acting as an intermediary to select products for her.
Customers have the ability to place orders directly themselves at any time online on Alpine's website for any products they wish. Although a new, revised quote with notes was sent to the customer, as well as a follow up phone call by Alpine's sales rep to the customer's representative discussing the details, the customer placed the order online herself, and ordered items she didn't ultimately want, because she didn't order the items Alpine recommended on the most recent quote.
Alpine has reviewed all emails, quotes, listened to all recorded calls with the customer and spoken with internal staff who worked with the customer, and it's been found that the customer's intermediary created confusion for the customer, and the customer simply ordered the wrong items. The error was the customers. She did receive the items she ordered, she simply entered items she did not want on the order.
It is Alpine's understanding that the customer has installed the products and they are working perfectly for the customer's heating and cooling needs, but that they do not qualify for a local utility company rebate. The customer may return any uninstalled items on the order within 30 days for a full product refund, which is a standard return policy. The customer continues to receive all other warranty and unlimited technical support benefits for her order.”