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Product & services pricing
4.09/5
Chance of future purchase:
4.14/5
Shipping & packaging:
4.18/5
Customer service:
3.99/5
Return/Replacement policy:
3.79/5

Verified
5/5

2022-05-14

nice

"on time and good shape, can't beat the price"

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Verified
5/5

2022-05-11

Not Done

"I haven't installed yet but that is coming soon."

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Verified
5/5

2022-05-11

Great product so far

"Great product so far. My garage is cool and I am happy with it. "


Verified
5/5

2022-05-11

Excellent company !

"The process was extremely professional earlier than expected, incredible logistics , amazing communication!thank you !"

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Verified
5/5

2022-05-10

Alpine Home Air Products service

" I was very happy with the quick, polite assistance while looking for a single item for my home appliance. "

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Verified
5/5

2022-05-09

Great service

"Just got my units.
Beginning to install.
Should know in a day or two.
"

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Verified
5/5

2022-05-07

Quick delivery

"This is the 3rd order from them and all deliveries were on time and all salespersons were knowable and professional "

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Verified
5/5

2022-05-05

First experience

"I order a central and heating and air got here fast would order again from so far this is the place to shop for me."

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Verified
5/5

2022-05-02

short time delivery time

"I received the hvac coil I ordered within short period of time "

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Verified
5/5

2022-05-01

Alpine HVAC

"Great company, GRT customer service rep, Christopher."


Verified
5/5

2022-04-30

3 ton gas pack and 2.5 ton split

"Absolutely great service. Delivered on time with no issues."

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Verified
5/5

2022-04-29

So far so good

"I've been running a 36k BTU and 27k BTU hyper heat system with 5 heads spread out through my house. I've been running mostly in heat and with weather between 10F to 70F. Heat has been without issue. I took the advice of setting and forgetting generally around 72F. The first 2 months has seen a savings of at least $100 in fuel.
And that's with keeping temps where I want them 24hrs. While the initial cost was high, the immediate savings is very clear. I've only been able to use the cool mode a couple of times and it seems more than adequate. My only complaint is that you have to spend $50 per head unit for wifi connectivity. At this price point that should be included. Also the head unit do not have horizontal sweep. Only vertical. Temp regulation can be a bit tricky if in a smaller room. Time will see how reliable they are.
"

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Verified
5/5

2022-04-29

Perfect Delivery

"Although I have yet to install the unit, the efficiency and timeliness of the delivery was remarkable. The packaging and shipment was exceptional. This will be a challenge for me to install, but Alpine has set me up for success!!"

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Verified
2/5

2022-04-28

Hasn't shipped yet, they say it's back-ordered

"When I added the item to my card and paid for it there was no indication that it wasn't in stock. They later sent me a message saying it's out of stock and would not ship for a while. It hasn't shipped yet. Other shops also had this back-ordered, for cheaper, but I ordered here and paid more because they had it in "in stock." It is 2022, and an e-commerce web site should accurately reflect the inventory on-hand."

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Rep reply posted 2022-05-11
A rep from Alpine Home Air Products, Alpine-Home-Air-Products, has responded:

“Thank you for your feedback. We apologize for the delay in your order. I see that your order has shipped on 4/25/2022. If you have any further questions or require assistance please reach out to our customer solutions team at 800 865 5931.”


Verified
5/5

2022-04-27

Very Respinsive

"I first contacted then before I placed my order and they ensured me my selections were good. Unfortunately, my evaporator was damaged. They gave me the option to get a discounted refund or replace it. I chose to replace it and immediately got the RMA email and my new one was on the way. They also called to make sure I received everything I needed to return it. Definitely would buy from them again."

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