"Great from start to finish. Answered all questions and gave clear description of product. Fast delivery, 3 days, and gave me a call to discuss delivery options and process. "
"Blueridge 921UH090CE16 This is a quiet running furnace . The instructions are complete I do appreciate that . Before the install I cleaned the supply duct runs there were spider webs and lots of dust useing a shopvac with extensions. Used snips for the return air on the furnace, no metal dust. elect .no issue, thermo 3 wire heat and fan R W G . LP gas conversion kit is well detailed . "
"Fast delivery and great price on heat pump."
"The unit was exactly what I ordered, was shipped quickly and arrived in great shape. Very Happy!!"
"Alpine Home Air Products was very responsive on my initial phone call. I was sent to sales because i was unsure of certain details, and the sales person was very helpful in making the decision what items to purchase.
They followed up with calls regarding shipping and made accommodations for the truck they would send to navigate my wooded neighborhood. The unit and parts arrived in perfect condition delivered in just a few days directly to my home with friendly and courteous delivery personnel. All in all a great experience. "
"I contacted Alpine's customer service department twice; both for shipping issues that were the fault of the carrier. In the first instance, the carrier did not deliver one package from my order. Alpine's customer service rep was very professional, and quickly sent out another item; no questions asked.
The second instance was when the same carrier tried to bill me for priority shipping, even though I paid it through Alpine when I ordered my mini split system. Once again, a very courteous customer service rep told me she would inform the carrier to remove the charge. When I told her how thankful I was and that I was disappointed in the carrier for delivering my order 5 days later than the expected delivery date, she told me she would refund the $25 I had paid for the priority service. I would have never asked for that, but she said, "you paid for priority and didn't get it, so you shouldn't have to pay for it".
I love the mini split system I purchased, but I'm even more in love with Alpine for the excellent customer service I received. I'll definitely continue to be a customer of Alpine Home Air!"
"Ordered a furnace on Friday received it Monday. Great service."
"Sarah's help was invaluable!"
"The delivery was efficient and actually came slightly ahead of schedule (which worked out perfectly). The communication was superb. The company let me know the WiFi component was delayed but let me know its status every step of the way.
I am beyond pleased!"
"The unit was delivered as expected and ready for installation, couldn't be happier!"
"They have excellent service and customer service"
"I found exactly what I wanted at the lowest price for could find. Customer support helped me with a mistake I had made on the shipping form and I received my shipment sooner than I thought possible. My furnace installed easily and the help I needed was prompt, accurate, and friendly."
"The item is delivered to our location without any problem. Thanks!"
"Great customer service and products"
"I ordered on line after doing a chat with Alpine. They offered me a scratch and dent sale on the heat strip I needed. Had to do a little different mounting since my original part was not available anymore. Pretty simple to install. Works good ."