ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.10/5
Chance of future purchase:
4.15/5
Shipping & packaging:
4.17/5
Customer service:
3.96/5
Return/Replacement policy:
3.79/5

Verified
5/5

2022-01-14

Smooth transition

"The delivery went very smoothly for a big item. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2022-01-11

Quick shipping

"Thankful that Alpine was able to quickly ship an AprilAire humidifier that was out of stock on all the big box stores and sites while keeping a competitive price. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-01-10

Just fine

"I got what I ordered, they are the right ones for my Aprilaire, all is well. "


Verified
5/5

2022-01-09

I would definitely buy again.

"excellent product, easy installation and fast delivery"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-01-04

Easy and quick ordering

"I've made the purchase online but received a call the next day to verify the purchase. Received the furnace the same week. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-01-03

Fast, Friendly!

"A company I used to work for used Alpine, so when I needed a new furnace they were my go to. As always, they were fast, friendly and knowledgeable!! When needed, they will be my 1st choice!!"

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process

Verified
5/5

2022-01-03

Great Service!

"Went smooth with the exact parts I needed. Great site to find parts too."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-01-01

Great service.

"Delivery was great. Fedex did it best to deliver as on time as possible. Equipment has some issues but were resolved by the tech. Still very happy. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2021-12-23

Great Customer Service, Bad Product

"Each time I have called the Customer Service team they have been very helpful. However, I have had to call them a few times because the furnace that they sent me has had many problems."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2021-12-23

Great service

"Customer service was great. Very friendly, responsive and helpful. Price was high for the replacement filter ordered but it was the part I needed."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-12-20

Customer service is alive and great at Alpine Air Products.

"I had an old furnace expire. Found AlpineAir Products online. Request to talk to a pro. Called at scheduled time. Furnane delivered quickly. Fedex put right were I needed to go. I have had very good experience working with Alpine Air Products.
Thank You
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-12-15

Very professional, thorough and efficient

"I found the website easy to navigate and it makes very accurate and applicable suggestions for add-ons and accessory parts to help execute a proper and complete installation. The follow-up emails were on point and they included thorough documentation and manuals on the products and process. The purchasing process was smooth and shipping was timely. I will definitely keep them at they to of my list for the next time I need similar or related products. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-12-15

Awesome

"They were able to deliver my furnace before anyone else had it in stock. Even got some parts earlier then expected. Thanks guys!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-12-14

5 Goodman heat pumps GREAT SERVICE

"We have bought no 5 Goodman heat pumps over the last 12 years from Alpine Air with great service only one has been replaced and that was 11 yrs of good service with no major repair. Only routine service. Recommend Goodman to all my friends. Thanks Alpine/ Goodman"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-12-13

seamless

"timely. 0 issues. all good "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges