"We purchased a central air unit paid in full they said it would be shipped on the 18th now there telling us the 24th we'll see if it changes agin. "

"I appreciate all the help and questions answered by Alpine so I purchase the right equipment for my home. There prices are amazing! "

"They sent the wrong supply line."

"When I was ordering air conditioner, it was supposed to be delivered by 16th of June. Today is 21st and it is still not here. "

"Your product was good, now I need a local installer "

"Great pre-sale advice on sizing and how many units. I did 2 interior units and 1 heat pump. Emailed quote reminders regulary along with aticipated price increases. I initially rec'd my quote in March, decide to order right before Memerila Day, May 28th, and was told "some small items" may not ship until Thursday, June 3rd, no problem. You get an order confirmation and "pending shipment" status. Around June 10th I called to see when my order would ship and was told the heat pump will arrive to Alpine June 28th or so and then ship to me!! Meanwhile my credit card was charged the full amount on May 28th. I would get my bill before my unit arrived. After many phone calls for help they "re-routed" some units and I installed everything on June 19th. I'm not a pro but have dealt with auto A/C, flares and general mechanics. Between the video guides and a call to tech support I had no trouble with the install and the units are COLD and super quiet. No more window rattlers!
2 grips: 1. They should only put a HOLD on a credit card like a hotel or rental car and bill only when the product actually ships.
2. Be more honest and pro-active about back orders. Before the sale the emails come regularly, after the sale, crickets.
I'd buy again and recommend them with the 2 small caveats. -T Mealy, Tolland, CT
"

"Shittiest delivery experience I’ve been involved in"

"Unbelievable. I ordered a full central air system in a Wed night at 8:00pm and I had a call 2 days later Friday morning to set up deliver at 9:00am Monday morning. I could not believe how quick it all was and how well it was executed. Absolutely recommend Alpine "

"The filter arrived within three days. It fit the unit and is working very well."

"No hassle and on time and package in good shape"

"Product shipped quickly and arrived as expected."

"Great customer service and product lines"

"Air conditioning went out 95° outside ordered all the product few days later it arrived very easy company to work with."

"Very helpful had one problem they solved it quickly."

"keep up good work with quality products"