"On time and painless, great experience!"
"Customer service was awesome, called back after hours told me what I needed and had it arrive at my door in a week. Top notch service. "
"Loved it great job guys I will always buy from them "
"Hard to give a rating since I have yet to receive our purchase. thanks"
"I placed my order online then called the next day asking for a few changes and guidance and they were prompt and helpful. They were extremely friendly and not pushy or anything."
"My Alpine Home Air 18,000 BTU minisplit arrived quickly and was exactly as described. I bought it to replace an ancient 24,000 BTU through-the-wall unit that sounded like a jet engine and let bugs and drafts in. I did the physical installation of the components - if you can use a drill, a screwdriver, and a level, you can easily do this. It took me a couple of afternoons. Once I had everything buttoned up and the wiring was complete, I had a local HVAC tech route the lines, make the connections, release the refrigerant, and start it up. That was $275 well spent. It had its first workout this weekend - temps into the 90s and it quietly kept my family room with its west-facing sliding glass door cool and comfortable. A few things to note . . . I was under the impression that Alpine would try to find a local contractor to do the final hookup. I asked for that when I placed my order and never heard anything from them (I found a tech on my own, so no big deal). I bought the wifi connector and after multiple tries (and I work in IT) it refuses to see my wifi network, even though the network is the right frequency and the router is about 15 feet away. Oh, well. I didn't really need to control the thing from my phone anyway. I know not to bother with the wifi add-on when I buy the next one (which I am planning to do). I have the outdoor unit hung on a wall bracket. The unit is quiet, but there is an audible rumble inside when the compressor is operating. I installed the included rubber pads when I bolted the unit to the bracket - I probably should have used isolators on the connection between the brackets and the wall. No biggie - it's still much quieter than the old through-the-wall unit (and the inside unit is inaudible when it's operating on low fan speed, and barely audible on high speed). Overall, I am very impressed and am planning to order another multi-zone unit to take care of the rest of the house. By investing a little time and taking care of the physical and electrical installation myself, I saved over $1000 versus another quote I received for a full install from another local company. "
"Great customer service! I didn’t know what I needed and after 20 minutes a representative not only helped me size the units but also compared economics on two different options. He also set me up with all the custom accessories I needed for my project"
"Swift delivery and excellent customer service creating my purchase order. They even identified duplicate items I accidentally placed in my cart and refunded me without being asked to do so. I would recommend them to anyone."
"It came in the 4 to 6 day a time frame. Packaging was excellent was not damaged!"
"Very informative when buying. Other places I called did not even know how to answer my questions, Alpine did and they did a great job and transaction was smooth until delivery. "
"Awesome product and fast delivery "
"Great representative to work with they for me everything I needed and shipped immediately arrived in excellent condition very pleasant experience will buy from again thanks!!!!"
"Customer service was really good and informative. Received all of the items when promised."
"Easy to order and timely delivery. Only issue is I can't find the installation dvd."
"Will go back to purchase again. "