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2/5

2005-05-31

"According to several spyware rating sites, Aluria Spy Eliminator was the highest rated overall. However, here is my experience so far...
1) I ran their free scan prior to buying. It found one named naughtypopups and 10 "unknown" traces on my computer.
2) I went to purchase and install the full version. The ordering screen puts a $10 CD on the order automatically and then the checkbox to remove it is VERY hard to see (in the wrong place so you don't realize that's what it does).
3) I sent their support line an e-mail asking how to remove the CD from the order and never got an answer, much less in 24 hrs. as promised.
4) I figured it out eventually and downloaded and installed the software. However, when I set my options in the software they wouldn't stick.
5) Another e-mail to support took several days to get a reply that was to uninstall and reinstall the software. I sent them a reply asking how that would help since it had only been a couple of days since I originally downloaded. Was there a new version? I have not received an answer in over 4 days. And, the options still don't "stick" you have to reset them anytime you reboot or restart the app.
So, it may work... not sure how I'll know until it's too late. The spyware the free scan said it found was not found by the paid version or by SpySweeper (my previous utility). I suspect a little "marketing" lying is going on there. Tell them they have something and they hurry to buy.
I know for sure their support is VERY poor... hope the app works better. Can't really recommend this software... stick with Webroot Spysweeper for now.
"

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