"Awful return policy

Sent a monitor back that clearly indicated a electronical fault (3 green beps) after paying for shipping to another country and ensuring the package was delivered safe I get this response

"We have settled your claim ASRE22149230.
Method of settlement: Rejected
More information: The device was assessed at a service center. During the testing, mechanical damage was found which is not compatible with the manufacturer's warranty conditions. The warranty claim was rejected. The device was sent back without repair."

This is a 1000 euros monitor too.

Never again"

"I am very glad to shop with Alzashop. The shipment was fast and traceable, they held a good communication with me, and replied quickly to my queries regarding shipment. Price was excellent, the product - genuine and rare to find, so I did not hesitate much before ordering. Now I can say - I feel very satisfied with my purchase at Alzashop. Thank you really much!"

"My irder was shipped really fast so I was very impressed and couldn't wait for the items to arrive...
Too bad one of them was defective so I had to contact the support... long story short, they have one of the poorest customer care I've ever dealt with.
They do not read your mails and just give you roundabout answers... it feels like they purposedly engage in a sorta of "waiting/mocking game" in order to discourage customers.
I even cited them Eu laws on faulty products but that wouldn't change the fact that they simply ignore you...
Of course I won't buy anymore from them, the small discount they offer compared to other shops isn't worth the effort."

"I order a sim card on the 27 Dec 16 and payment was taken on the 30 Dec 16. I was informed delivery takes approx 4 days from date of payment. I received no email or follow up on the status of my order so I emailed Alzashop on the 06 Jan 17. I was informed the product was no in stock and hey HOPE to receive it from the manufacturer on the 17 Jan 17. So here is to hoping Alzashop get it by the 17 Jan (I am doubtful) and then add the 4 working days shipping onto that and I should hopefully get it by 23 Jan (nearly a month after ordering).
WHY was I not informed at the point or order that this part was not in stock??
WHY was there no communication from Alzashop after I ordered to let me know it was out of stock and it would be a month before I should hope to get it??
Last time I ever order form this site."

"I ordered a phone two weeks ago since then every day have to ring asking about my parcel .paid 180 euro and every day ring cost too much customer care team useless about a week and they still unable to resolve a small parcel query just rubbish and seems scam"

"Warning: do not purchase from this retailer. Terrible service. I would give them minus 5 if I could. It all goes wrong when you need to return something. I bought a drone and had to send it back: there are no return labels and so you have to cover the cost yourself. Weeks later still trying to get situation sorted so now having to go through credit card company. Alzashop won't answer emails and now they're claiming they never received drone for repair. However I have proof of shipping and received and email from them when they received item. Incompetent firm. AVOID. I'll never shop with them again. Telling all my friends never to shop with them again either. You've been warned!!! "

"Excellent services. Ordered a Philips 40'' TV on 30th July, delivery was done to Brussels, Belgium on 3rd August. TV was in perfect condition as well. When i called up the customer service on Monday morning just to enquire where my shipment is, i was pleasantly shocked to hear that it was already on its way to be delivered. 5 start rating for cheap price, super fast and safe delivery and good customer servcie."

"Terrible SERVICES.I ordered a Tv from then on my Girfriends advice as she is from Czech Rep.The Tv came in terrible condition.I wanted to exchange it but looks like nobody will change it or want it back and send a new one.Already waiting for this at least 2 weeks,nothing happened.Will never again use this seller.Still fighting to get my money back."

"Fantastic e-shop offering a huge range of different products. 100% satisfied with the low prices and easy functionality of the website. Seems like these guys know a thing or two about retail as they've been around for 20 years. I've placed two orders so far, one for a smartphone and a toy for my son, and the other for some computer components, and they both arrived within the promised time and in perfect condition! I highly recommend this hassle free e-shop and I love their "Deal of the day" which has offered some big savings, and if you like online shopping like me, can get quite addictive."