"The engagement ring is incredible!!! We love it!!! We can't stop looking at my hand!!!"
"The ring is beautiful. Amarley Jewelry is true to their word!"
"This ring is stunning, beautiful, and my wife loves it so much. It's pretty, feminine, and gorgeous. The stone cut and color is so unique. It's more brilliant in person than in the picture. Thanks for going out of your way to get it to us in great timing. Again, my wife REALLY loves her birthday gift."
"I was a little late in ordering this item to recieve it by Thanksgiving day, but the customer service assured me that they would do anything possible to see that I recieved it on time, and I did. I am very pleased with the service and my wife loves the rings."
"BEAUTIFUL PIECE!! The ring is gorgeous and very well crafted. The communication between the customer service and I was excellent, any questions or concerns I had were answered at length. The shipping was very fast. I will definitely be a returning client. I highly recommend this store!!"
"The item was shipped surprisingly quicker than expected. The ring set is absolutely gorgeous! Fantastic deal for the price. I just can't get over it and I wear it every single day. The customer service is very prompt with their replies. I could not have had a smoother transaction."
"Shipping was a little delayed, but the item turned out beautifully! I absolutely love it (:"
"THE ORDER/ SHIPMENT:
I ordered a Ring from Amarley.com about a month ago. The price for the product was around 100$. A couple of days after I had finished my order I got a call from FEDEX. They stated they had a package for me, shipped from China, from Amarley.com. In the shipment paper Amarley stated that the actual worth of the object to be imported was approximately 15$… Ultimately I was expected to send the invoice to FEDEX so they could wrap up the import, I ended up paying 30$ import taxes for the ring, since my invoice stated 100$.
RECEIVING THE PRODUCT:
I was a bit surprised when I inspected the ring before wanting to give it to my girlfriend. I had ordered a ring with engraving. Apparently Amarley’s idea of engraving is a bit different from what people would expect. They basically stamp your engraving on the inside of your ring with something white… In general, I experienced the quality of the product as very poor.
Being in the bad situation of not having a better present in my back pocket, I give the ring to my girlfriend.
AFTER 3 WEEKS:
Originally, the ring was supposed to be made out of a dark silver material. Quite quickly however, it turned out to be made out of a light silver material which is then coated in dark silver. It was astonishing how fast this dark coating started to rub off the ring… At this point it is a dark silver ring with light silver stains and scratches which appeared from just wearing it on her finger…
THE CUSTOMER SERVICE
At this point I decided to contact the customer service. I was quite confident that I would get a refund, as pictures of the ring must be an embarrassment for every one who calls themselves a jewellery expert.
Of course, I won’t get my money back. The customer service states that I am not eligible for refund as I have exceeded my 30 day return policy (which is questionable since the day of receiving the product must be less than 30 days back), but more importantly and this is the biggest joke: The product is “engraved”… There is not much left to do at this point other than reviewing this experience.
THE REVIEW:
As I started doing some research on other customer experiences I was a bit surprised to see how other people seem to be in love with Amarley.com: so many 5 Star reviews. Looking closely it seems a bit strange how all of them are written, the dates when they are published reveal a pattern and all of the reviewers seem to show an explicit interest in Amarley only, as none of them ever review anything else…
To conclude, I think a customer experience can’t get much worse than this. I hope you consider this before trying to make someone happy with a gift from this site."
"Very happy with my wedding band! It came quickly and is exactly as shown in photo. Thanks!"
"I wear the ring a lot and just about everyone I've run into has complimented me on my good taste! The ring arrived very carefully packaged. Opening the package was just like Christmas! Elegant, statement piece, but very wearable! They did exactly what I asked. Wonderful experience!"
"The ring was exactly what I thought it would be but more beautiful in person. It fits my finger perfectly-so happy with it!!!"
"Oh my gosh! I love it so much! Got here super quick and is beautiful! More purple than the listing looked but I really love it! Thanks!"
"A beautiful job ! Definitely recommend ! Thank you very much !"
"Item came as described and I was thrilled by the craftsmanship. Communication was EXCELLENT and shipping was fast. Looking forward to my next purchase."
"The craftsmanship is excellent, and the ring is beautiful. Communication with customer service was incredible. Shipping was quick, and the ring was received in a very timely fashion. The ring is incredible. Amarley was professional and considerate, and the business transaction was professional. Highly recommended!"