"I purchased a tablet back in December of 2015 and a Square Trade extended warranty. Now that the WI-FI has stopped working and went to make a claim on the warranty. Only to find out that this unit was re-manufactured. Square Trade doesn't cover re-manufactured units. This was not identified by the seller back in Dec. I ran into to a similar problem with a laptop computer purchased at the same time. Amazon refunded the purchase price for the laptop but refuses to refund the purchase price for the tablet. $350 dollars in not chump change. I went through all the hoops Amazon required with contacting the seller and the A to Z program even appealing the decision. I will say this time that I did talk to someone who spoke English all the other times a heavy accent made communication difficult. The final result after months of effort is:
I realize you're disappointed because we can not issue a refund for Order ID: ***-***-****-0331420, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response.
We appreciate your understanding.
Best regards,
Waylon C
I have used Amazon for years but if your order is past the 90 days you are out of luck. In good consensus I can no longer shop at Amazon since they seem to have become just an internet YARD Sale site "
"I have a problem with the order. The product sent is wrong. I was ordering iPhone 7, however, I got iPhone 7 plus....."
"We have had the same issue happen TWICE now with Amazon Prime, once on my account and once on my husbands account. Buyer beware!
In both instances, we ordered an item off of Amazon. It popped up asking if we would like to try Amazon Prime free for 30 days. We said yes, ordered what we wanted and received the items. Since we almost never use Amazon Prime we CANCELLED the free service before the 30 days were up. When the 30 days ended they billed us anyways for the $108.70 yearly charge!
The most recent time this happened, we ordered two dog beds on September 21st. We then cancelled the free trial on September 25th because we knew we wouldn't be ordering anything else from Amazon for at least another 6 months, since we rarely buy anything on the Internet. I watched my husband cancel the Amazon Prime, verify that it was cancelled. A couple weeks later, on October 10th we both checked again to verify it was cancelled because of the previous time that we had this happen about 8 months earlier. It was still deactivated, with the notice saying that if we reactivated it would then charge us. We left it deactivated.
This morning we woke up and checked our bank account to find that Amazon Prime had billed us! We checked my husbands Amazon account and low and behold it had REACTIVATED ITSELF AND CHARGED US! That is beyond wrong! How can Amazon have the right to decide we want a service we declined/cancelled AND BILL US FOR IT?!?
When I contacted Amazon they claimed we never canceled our trial period and that it's policy to automatically bill people at the end of 30 days! They said basically it's only free for one month and than its billed for 1 year if you take oppertunity of any free trial. We got our money refunded, but in the meantime it took me over an hour on the phone with the bank and Amazon to get a refund in motion, which I won't get for 3-7 business days.
Overall I am deeply disturbed that Amazon will automatically reactivate a service their customers declined, and will pretend it didn't just happen! It can't be legal to decide to bill people for services that they have declined!"
"I bought an Amazon giftcard via an app called "Gyft" and come to find out it can't be used on the amazon.co.uk website. Despite the fact that when you create an account for one version of the website, you can log into the others with the same information, they are supposedly "not connected". I tried to get help from their customer service via online chat, and after going around to multiple agents, was told to wait for someone from the giftcard department to email me. They emailed me 24 hours later and told me to call them instead. Nevermind the fact that if I wanted to call them I would have, or the fact that I do not have a working phone right now due to returning a defecting Galaxy 7 and CAN'T call them, or the fact that I mentioned this already. I replied to the email stating that I don't have a working phone right now and asking if an agent will actually be able to help me via chat as I had already tried and been redirected to the email option. A customer service agent replied back saying that they tried to call me and were unable to reach me (go figure) and that I could either call them back, or use the chat to get my problem resolved. I entered the chat once again, and explained my problem all over again, only to have the chat agent tell me there was nothing they could do and that the Amazon.co.uk website is not connected to Amazon.com, despite the fact that you use the same credentials to log into both. They refused to give me an outright refund, and instead kept offering to unredeem the card for me. How that would help me, I have no idea, as I would STILL have a worthless giftcard. In the end, they made me waste over 45-60 minutes of my time over the course of 24 hours waiting to find out they would do nothing to help me. Completely worthless customer service. Hey Amazon; you should consider NOT having user accounts work across multiple portals if the portals aren't actually connected, it's not only confusing but completely useless for the consumer. As it stands, I'm just going to close my account once i receive the $40 item I didn't even want to buy. Had they just issued a refund, they would have kept me as a customer, but I'm closing my account instead. "
"I have never found Amazon to be anything but first rate. They deliver fast. They have most anything I want and fair prices on most things. I do know that there groceries are over priced.
I am a Prime member and I more than save the premium each month in shipping."
"Please do not purchase any items over $35.00 dollars from Amazon. There advertisement is false. Waited all day home for a same day delivery to get a text and email stating the package was delivered when looking outside of my door. (NOTHING!!) The carrier which is LASERSHIP posted that they delivered my package just to make quota for the day. When calling Amazon I was notified that LASERSHIP still has my package and will deliver tomorrow.
The moral of my story is that a day was wasted waiting for a package that will be delivered in 2 business days instead of one. Also, I needed the item for the next day so ordering this was just a waste of time. I was better off going to the store and purchasing these items.
Thank you Amazon for false advertisement!!!!! Disappointed Customer -__-"
"Amazon advertised a new product and then when I ordered it they sent a used product and retroactively changed all of the electronic records to match what they sent, except the price was different which made for a nice electronic footprint. My advice is to complain to the Federal Trade Commission."
"Amazon is world 3rd class company and all employees are don't know about company policy. They're giving wrong commitment every time. If buy any product from Amazon, you will must be harass"
"How come ppl are complaining about amazon? Been using them since forever and not once did I have issues, last order refunded in few days, buying again"
"Seems like a company with that many employees might be able to afford to hire one person with a brain.
Did you know that Amazon has some items that are restricted and can only be ordered by Prime members? I didn't. And I don't really care, many businesses offer perks to their best customers. However, Amazon doesn't want to draw too much attention to the "nyah nyah!! other people can have this and you can't!!" products, so the restriction is mentioned unobtrusively. So unobtrusively that it's pretty easy to miss. You wanna guess how I know it's easily missable? Yeah, I missed it. Still, shouldn't be a problem, surely the site would have safeguards in place to prevent non-Prime customers like me from ordering items that are restricted to Primers only. Nope.
I bought two items on the same order, one regular access and one prime restricted. The site did not mention that I couldn't have item B. It processed both items, charged me for both items, sent me an order confirmation for both items. Order arrived today with, you guessed it, only one item. Off to Amazon.com I go to discover status of missing item. Then and only then do I find the little disclaimer that the item cannot be purchased by me. Fine time to tell me that, a week after I ordered it, paid for it and was told it was coming. That's just unacceptably poor website design and business planning. How do you let a customer buy an item they can't have, charge them for it and not even have the courtesy to tell them they can't have it? If the story ended there it would be bad enough, but wait, there's more.
Contact CS, am told that I can just cancel the other item. Tried to do it, no dice. The two items together total well over the free shipping minimum, but the one item I got already wouldn't qualify on its own. So the site has them linked together and since one item was delivered the other can't be cancelled or it screws up the free shipping thing and the system can't compensate for it. And neither can the CSR people I've talked to so far. I've already paid for the item in limbo, but I'm not allowed to get it and not allowed to cancel it either. Such fun.
How was I allowed to buy an item I couldn't buy? How was I billed for an item they wouldn't ship? Why did I get confirmation for an order that wasn't valid? Why wasn't I notified of the problem before the rest of the order arrived? How could the process fail to catch the conflict at 10 different stages?
"
"Purchased item was $119.99. I check item five days later and price dropped to $89.99 with Prime shipping. Contacted customer service and they will not make price adjustment. I understand it this was over 30 days but price dropped after 5 days I should get credit for the differences. Many stores will make price adjustments but Amazon think they are too big to care for customers now."
"I am a seller. Amazon makes a ton of money off of me. Every time I contact Seller Support, they don't speak English or understand. I spell everything. They still don't understand. There is absolutely no way to file a complaint. I was finally told to contact SHATTEL WASHINGTON. When I asked her repeatedly to spell it because I had never heard of a town by that name, IT WAS SEATTLE!!!!!!!!! SHE DIDN'T EVEN KNOW HOW TO PRONOUNCE THE COMPANY HEADQUARTERS!!!!!~"
"I've been ordering from Amazon for many years and it's been great. There was one time were they sent me the wrong laptop battery but was able to return on their dime. Another downside is you don't like your purchase and try to return than you will be subjected to return shipping cost if it doesn't fall under the categories of free return shipping such as defective. Overall it's great with free 1 day shipping on some items and fast delivery. Most purchases have tax now but oh well it's hard to avoid now a days but in return we get more warehouses across the country which means faster shipping. "
"Love this webiste. They have everything you need and for great prices. Love how you can also do registries for wedding or baby showers. I order from them all the time and you get your orders in very quick. "
"It was good and I will be back soon to make another purchase "