"Their products are overpriced, inaccurate and don't last. I bought a $500+ weather station that died at 14 months and they won't even answer support requests. I figured I could buy a replacement part even though it ought to be covered by warranty but can't do either if they don't answer. Not a good company, not a good product. Very cheap look and feel."

"I've had a pool float temp unit, that I use in my hot tub. Great features with the console, and ability to get alerts when temp is too high/low. Had a technical issue and customer service/tech help, was great and a replacement unit was sent out immediately. Really appreciated the service. "

"The "customer service" was rude, and didn't care about my complaint. I have spent about $1,00.00 from Ambient Weather over the last year. I needed something to use as a stand-off arm to mount this to an antenna tower. I saw the "Ambient Weather EZ2-35W2-100 mounting kit" (shown here: https://www.ambientweather.com/amweezpomoki1.html) It shows a pole (in two sections) with a stand-off arm mounted and an anemometer mounted at the END of the stand-off. It says "Anemometer not included" I was ok with this and was going to save the polls to possibly be repurposed, as the standoff arm was all I needed. How surprised I therefore was to only receive two straight poles. I made a friendly call to Ambient weather to inquire about the missing part. I was told, by tech support that "It doesn't come with the kit." I asked then why is it pictured? His reply was "Well, it's just is showing you that that's something you can do." I said, "OK, that's what I want to do, how do I go about doing this?" He said he didn't know!!!
I later called customer "service" and had the pleasure of speaking to a rather nasty, uncaring woman who told me that "the description was right, and they refused to refund me, under any circumstances." After a BBB complaint, they agreed to refund me, but not shipping! So, I paid about $20.00 to have this shipped to me, now I would have to pay an additional $20.00 bucks to send back a pole, I could have picked up at the local box box store for about $5.00!! So, if I send the item back, I'd be out $40.00 and have nothing!! It does indeed state that "the anemometer is not included." I didn't think it was, but it DOES not say the bracket is not. An anemometer is a moving piece, the stand-off is not!! So, I'm out $55.00 for two cheap straight metal polls that can be had at any big box or fence supply place for about 5 bucks!!! Ambient lost a good customer over an inaccurate picture on their site, or a deceptive one. I've been an electrician for over 30 years and am used to ordering parts on-line. I find this behavior and disregard for their customers not only unprofessional, its appalling! Check the link and see what you think for yourself. I would NEVER purchase another device from Ambient Weather.
"

"The weather station kit arrived minus one of the sensors. I provided proof of purchase and everything they asked for; after which they said that new, boxed merchandise arriving incomplete was not a warranty issue!

I get the idea that the customer service center's role is to get rid of people. I will never give these people my money in the furture because they simply do not care!"

"I ordered an ambient weather ez-7716-125-35 mast for Davis 7717 mast. The website said it would fit Davis 7717 mast which I have and it did not. I called to return the mast and told them that I should not have to pay to return it since it was not my fault that it did not work. They told me that they would pay for the return and try it on there Davis 7717 mast and if it worked on their mast I would have to pay the return shipping. I sent it back with pictures showing that it did not fit. I even had a picture of the Davis box with the part number showing. After 18 days with no reply I call up the return department and was told I would not get a refund. I thought with the pictures as proof that there would be no problem. So now I paid $24.00 + and have nothing. They can sell it again. I feel like I was robbed. BEWARE!!! if there is a problem with your order your SCREWED!!!!!!!!"

"I ordered a weather monitor with three included sensors, and a fourth one to monitor my pool temperature. When it arrived (quickly, I might add) everything worked well except I couldn't get the pool sensor to report to the indoor display console.

I tired to find trouble shooting information on their website and discovered that although the website says the console operates on 433MHz, it doesn't actually. It operates on 915MHz, so the pool sensor isn't compatible.

Thinking that this website error is misleading, but admitting that I didn't go far enough to confirm compatibility thoroughly, I called the company intending to purchase an indoor display console that pairs with the pool sensor, and a few extra sensors to work with the console I already had installed. When I talked to customer service and explained that due to the misleading info on the site that they might see their way to offering me free shipping on the extra parts I would need to make it work, the rep was dismissive and condescending, and suggested that I could return the stuff I had purchased if I didn't like it.

When I explained that I had already spent $110 and was calling to spend another $60, and to help them correct an error on their site, and that $6 in shipping wasn't a lot to ask, the rep, after supposedly consulting with a supervisor, said that they would not give me free shipping. She denied my request to talk to the supervisor. When I asked if it made sense to suggest returning the items so no one makes any money rather than accepting an additional order that makes money and satisfies the customer for a tiny shipping charge, she basically said "Do what you want" and hung up on me, when I suggested that I would write up my experience on my blog.

So, needless to say, my experience echoes that of many of the other reviewers; bad customer service, unreasonable policies, and a company that doesn't seem to care whether you deal with them or not. I will avoid them in the future and suggest that others should too."

"Purchased the WR-111B last summer for my daughter to take on her Anthropology field work and as a weather radio and emergency back up for power outages. Worked fine at first, but after being shelved for a period, I attempted to recharge the battery before the fall stormy season, but it would not hold a charge. I purchased another battery but realized the radio was no longer charging the battery. The hand crank or solar options did not charge either battery. I contacted the company who suggested that my warranty was just over one year and no longer covered. They suggested I look into buying their new model 112 with "improved circuitry." Apparently, the problem I had was no surprise to them and I am now stuck with a $50 piece of junk. Ambient Weather - NEVER AGAIN !"

"I tried to order a rifle scope which Amazon listed as "over 10 available" with this company. The next day I got an email saying my transaction was cancelled because they were out of stock. Now the item is relisted by Ambient Weather with "over 20 available" but at a higher price. Seems this company raises prices when orders start coming in, and cancels the others. I would stay away. "

"7 days ago I ordered an item from Ambient Weather and my credit card was billed the same day. The next day I received an e-mail from the company stating the item was not available. I still have not received credit on my CC. I think it was either irresponsible or fraudulent that I was billed for an item that was not even in stock. I will not purchase anything from this company again."

"Ambient Weather has been my preferred provider of weather related equipment as they have the best prices and a comprohensive selection of equipment including accessories. "

"I BOUGHT A #6251 VANTAGE VUE WIRELESS WEATHER STATION WITH A DAVIS INSTRUMENTS #6312 VANTAGEPro2 CONSOLE.
I HAD A LOW BATTERY PROBLEM AND REPLACED IT AND IF HAPPENS AGAIN
DAVIS INST. WILL FIX FOR FREE.
MY REVIEW IS EXCELLENT FOR AMBIENT WEATHER"

"well just got screwed hard by Ambient weather .com they won't send a shipping label for a bad unit. Scumbags want me to pay ! I did not send out a unit that was misrepresented the second unit is bad says N A all the time and bad rain bucket don't work yet they want me to pay for shipping what a crappy company ! Other companies at least offer free shipping. Oregon sientific is not very accurate on their models capabilities and measurements"

"I ordered a weather station and mounting hardware from Ambient Weather and was extremely satisfied. Their prices were great, shipping was fast, and everything was just as expected. Would definitely shop there again!"

"If you live in Canada, DO NOT ORDER FROM AMBIENT WEATHER.

I ordered a $54.00 radio from them and paid $25.00 in shipping to UPS, which I assumed covered duty. 5 Months later I got an additional bill for 20.00 from Fed Ex, for the taxes/duty. When I contacted ambient weather they basically could not explain the charges, they claimed they didn't use Fed Ex and that it must have shipped with a 3rd party.

The bottom line, I paid $45.00 in shipping/duty for a $54.00 radio to be shipped from North Carolina to Nova Scotia. It was a complete rip-off."

"They don't stand behind the products they sell. I bought a temp probe and it was broke out of the box. They said 2-6 weeks to RMA it. What a joke. Buy somthing and then wait another 2 to 6 weeks to use it. Find another seller.

Nov 3, 2010. After filing this complaint here I recieved an email from Ambient and he did everything required to change my mind about thier customer service. I have never seen follow-up like this from any company. Being an I.T. manager I deal almost exclusivly with online products and when an item was less than satisfying I have rearely found it a good experience. I rate Ambient's customer service exceeding any other I have delt with. I will order from them in the future. A complete 180. "