"Great product choices, outstanding customer service!
We scoured the web looking for a nice wood crate for our adopted dog. "PetFrenzy.com," part of "America's Pet Store," offered a number of selections. We found exactly what we were looking for in a high-quality wood crate and ordered.
The crate arrived in great condition and looked terrific. Unfortunately, we did a bad job of estimating our needs and ordered a crate too large for our dog and, for that matter, our house. I worked with PetFrenzy's service team and was quickly able to return the crate for a smaller size. Responses from their customer service team were prompt and very helpful. PetFrenzy treated us very fairly, especially considering the inconvenience of our return.
I'm very glad we found these guys. They have very nice products and a much better selection than the "big box" pet stores or anybody we were able to find on-line."
"NEVER SHOP WITH AMERICA'S PET STORE!
They screw you with a %15 percent return fee. It is better to shop elsewhere!
"
"Just received our Doxie ramp from America's Pet Store.
The craftsmanship is as advertised.Thank you Bobby Hall,
you are a true Kentucky craftsman.The ramp is absolutely
perfect for our two Doxies.Myk from APS was extremely
helpful in placing our order.Will definitely order again
from APS"
"I purchased some animal (dog) gates from your company. They came to my location in a timely fashion. They were priced right - but they came broken. I modified the gates because I needed to use them immediately. BUT - you service agent is sending me replacement parts and has taken care of my needs very efficiently. Thanks so very much for your customer service and your products being priced reasonably. ECL"
"I have been informed that the item I ordered is temporarily out of stock. So I decided to cancel the order. I was quickly contacted by Stan with their customer service department and they refunded to me the total amount I paid. Stan is wonderful to deal with and represents his company extremely well. I would highly recommend buying from this company because they care about their customers. Thank you again. "
"In the last few months, I have ordered a pet door, and 2 sets of pet steps from America's Pet Store. All 3 items arrived well packed and quality made. For one of the items, I paid extra for faster shipping. Due to an unavoidable delay from the factory, the shipping was delayed as well. The customer service department contacted me, and they refunded to me the total amount I paid for shipping. Now, THAT'S customer service at it's best! I would highly recommend buying from this company. They offer quality products, and they care about their customers :-) .............I found something else my cats would enjoy, so I placed another order tonight!"
"I recently purchased a Power Pet Automated Pet Door from America's Pet Store. In shipment, Federal Express practically destroyed the shipping container. It wasn't that it was poorly packaged - it looks like they dropped it from considerable height then ran over it with a forklift or something. Needless to say, I received damaged goods.
I contacted America's Pet Store and they immediately shipped me replacements for the damaged items - no questions asked.
The Power Pet door is exceptional - all it was advertised to be - and America's Pet Store is an exceptional company to do business with. I will purchase all my pet supply needs from them in the future. They have earned a loyal customer."
"We have an 11 year old dog who has been having a lot of trouble with stairs and slipping, etc. We needed the ramp in a hurry because he's big and it's hard to help him up and down. I emailed and asked if the item could be shipped same day and if I could get it the next day. It was NO problem for them and I placed the order and received the product in PLENTY of time for our trip today! I would definitely rate America's Pet Store as an excellent retailer who keeps promises!
As far as the product goes - it is sturdy and as it appears online (petstep). With the helpful hints that customer service supplied I am sure we will have no problem getting him to use the ramp!
"
"I've just received our dog door and was delighted to see the quality with which it was made. This door was an "exchange" for yet another door that I had ordered and was too big (my mistake). The personnel involved in this exchange (Stan) with America's Pet Stores, and (Derek) with Ideal Pet Products were highly professional, curtious, knowledgeable and made the exchange effectively and efficiently. I was impressed with their service "after the sale", how well they worked with my mistake to ensure I received no less than what I needed in a dog door and how they assisted me with the shipping & handling costs incurred. In fact, Stan even provided me with all the "tracking" information to make life easier all the way around. Stan and Derek are an asset to their perspective companies and I would recommend them and their companies to anyone looking for a quality pet door.
V/R
Alan D. Rude"
"I recommend America's Pet Store to anyone that would order Pet supplies on-line. Previous orders were promptly shipped, and customer service was excellent responsing to getting a replacement dog collar transmitter."
"Wow! I am so impressed with the service I received from Americas Pet Store. I ordered the Smart Pet Ramp on Monday morning and I was totally suprised to have it delivered to my door the very next day by noon! I'm very impressed at how quickly this order was processed and shipped! Plus the price, along with your free shipping, could not be beat by anyone else! Thank you!!!"
"I purchased a SOLVIT Deluxe Telescoping Pet Ramp on 10-02-2009. The ramp arrived in remarkably good time. It is an excellent product - the nicest ramp we have seen! When I called to check on the arrival date, your courteous customer service person, Teri, offered to e-mail me the training tips for using the ramp which was a great help to us. We will shop with you again and recommend you to our pet-loving friends."
"I highly rate & recommend America's Pet Store and its customer service. After doing a lot of research into a vehicle safety harness for our dog, I decided to purchase a Solvit Pet Vehicle Safety Harness from America's Pet Store. It is a terrific product and America's Pet Store had it at the best price.
I decided I wanted to purchase a second adjustable, shock-absorbing, safety leash, so I would not have to continue to move it back and forth between our 2 cars, but I could not figure out how to purchase just this one part.
With just one call to Customer Service at America's Pet Store, Stan researched my request and determined that I could either contact Solvit directly to make the purchase or he could take care of it for me.
He sent me an e-mail with all of the info I needed to make the purchase. Thank you Stan.
Shelley"
"A week ago, we received our Patio Pacific Thermo Panel IIIe X-Large pet door and I want to say, this is a wonderful product. This product is very sturdy and well built. It only took 10 minutes to install. The magnetic strip around the flexible pet door flap works better then I would have imagined. The door flap closes, centering itself to the door frame every time. It took our Alaskan Malamute less then 15 minutes to learn how to go in and out; he now uses it freely."
"Stan is the Man!!! Stan (in Customer Service) remembered that I had ordered an item back in 2008 that was backordered. Wasn't I surprised when out of the blue he emailed me last week letting me know that the item was back in stock & I could place an order if I was still interested! NOW THAT'S WHAT I CALL GREAT CUSTOMER SERVICE!!! Thanks again, Stan & I look forward to doing business with you. ~~ MaryKris
"