"Contacted American Camera and Camcorder Repair (Camerdoc.com) by phone on or about June 03, 2015 to see if they could possibly repair my SONY DCR-HC38 camcorder. After being told that they had the ability to repair this item, I sent the camera via USPS Priority mail on June 05, 2015 along with the required completed repair request. Acknowledgement of receipt for the camera was received via e-mail on June 08, 2015 (see attached). On or about June 16, a telephone call was received explaining to me the total cost to repair, $187.00, ($45.00 fee for inspection & return postage, plus $142.00 for actual repair). After I had verbally agreed to these costs I supplied camerdoc with my Citibank credit card number with the understanding that I would be charged immediately for the $45.00 fee and that the balance of $142.00 would be charged after repairs were completed and the camera returned in working order. I was advised that the repairs would take two (2) to three (3) weeks. On July 07, I contacted Camerdoc to see what progress had been made on my camera and I was told that they were backed up and would be getting to my camera by the end of the week. On this same day a charge of $142.00 appeared on my Citibank credit card account. When I attempted to get in touch with Camerdoc about this charge it was about two (2) weeks before my calls were returned. At that time I was told that the repairs were proving to be more difficult than had been anticipated and that they would attempt another cleaning and get back to me by the end of the week, July 24. When I did not hear from the Camerdoc I tried calling and e-mailing the Camerdoc (e-mails attached) but still no return communication. It was after this that I decided to go ahead with disputing the charge, but before calling Citibank, I did give one last call to Camerdoc. After calling Citibank and formally disputing the charge I received a call from the Camerdoc telling me that they were unable to repair the camera and they wanted to know what I would like them to do with it. I told them to return the camera and they told me it was in pieces, so I said put it back together and return it. At this time I advised them that I had contacted Citibank to dispute the July 07, charge of $142.00. My experience to date with this company leads me to believe that I should not hold my breath waiting for this return."
"CAMERADOC.COM = Amateur Knowledge Masked behind Empty Promises, Mistakes, Poor to Non-Existent Customer Service, and Monetary Rip-Offs!!!
American Camera and Camcorder Repair Service (www.cameradoc.om) would like to have you believe that they are a “Professional Camera Repair” company. Well, I found out the hard way that this company is only out to cheat consumers out of their hard earned money while continuing to promise you that they can fix what they cannot. Their “diagnostics” for repairs are ungrounded and inaccurate and the contact you later wanted more money!!! The “diagnostics” on my camcorder originally indicated that it could be totally repaired and all memories saved for $259 dollars including parts and labor. WOW… that is awesome I thought!!! After all, the memories of my new born son from the time of his birth to when he was 6 months old are on this camcorder. In addition to that, the Canon HD HG-10 Camcorder originally cost me over $1,200 dollars!! So this is a fraction of the replacement cost and I don’t lose any precious memories!!! So they would have liked me to believe…
I shipped my Camcorder on Sept 16th to Arkansas for Gene to begin repairs and it arrived 2 days later at his “shop” on Sept 18th but no one was there to accept it. USPS tried again on Sept 19th… again, no one there to accept it. Yes, this is when worry set in!!! I called again, and again Gene answered…. No wonder he is “overwhelmed” there are no other technicians… he is a 1 man rip-off shop!!! On this call Gene seemed completely out of it… again… not knowing who I was, what I was referring to, nor why he “missed a delivery”. In any case scenario he assured me he would contact USPS and get the camera the next day… which turned out not to happen until Sept 23rd. That is right… 5 DAYS AFTER they originally tried to delivery it meaning 1 week has already passed!
Well, well, well… all seemed to be good now… they had my camcorder and will said they would let me know within 3-5 days if it can be repaired and how much it will cost. Did that happen? OF COURSE NOT… no more immediate contacts now that they have fooled me into trusting them with my camcorder! No more emails or phone calls from them unless I call or email several times!!! All the promises on their website are LIES!!! So after they received the camcorder on Sept 23rd… I did not hear back from Gene until Oct 1st and only after I emailed several time with no response and called to no avail!!! So, now the camcorder has been gone for 2 weeks… for those of you counting at home… and NOTHING HAS BEEN DONE!!! This time he tells me that he can indeed repair it and needs me to agree to the repairs so they can begin. I do so of course… I needed this thing back pronto. He tells me I will have the camcorder back by the end of the next week.
AWESOME GENE!!! THANKS MAN!!! YOU ROCK!!! All is forgiven… I just want my camcorder back because I am missing tons of family moments. But did I get it back the next week? NO!!! Did they contact me to notify me of any delays? NO!!! Did they return my emails or phone calls? NO!!! Did my wife tell me I was an idiot for trusting them? YES!!! Did she recommend that we just get our camcorder back and try someone else? YES!!! Did I listen………. No.
Damn… should have listened… but I really thought all would be good. After all, Gene gave me his word and my word has always been good. However, this conman’s word is not worth 1 red cent… he will break it in a minute to ensure he makes a buck. Promise you everything… provide you with nothing.
Weeks gone by now – 3!!! I finally get a hold of this con-artist and he tells me a sad story about how he was out a week and he is the only one doing paperwork. Seriously??? That is your best excuse??? I don’t need paper… I didn’t order letterhead… I need my camcorder repaired… not paperwork… Where are your “professional technicians”??? I am missing valuable memories with my family!!! But whatever gene… I will play your game of long delays and empty promises… you are in control now… just tell me this… when will I get my camera?? Gene says, “Next week at the latest sir”. Fine… get it done and get it to me!!! Your website says I should have had it back by now!!!
Weeks gone – 4!!! I get a call on Oct 15th… that is right… 1 day shy of 4 weeks from when I shipped it. Gene says, “Well, we can’t fix it… well we can… but it is not going to be for $259… it is going to be $500 in parts and then we will have to add labor into that!!!” WHAT??? Are you kidding me Gene??? You liar, cheater, and bait and switch con-artist!!! You seriously think I am going to rollover and fork out more than twice what you quoted me??? Just send me back my camcorder… now!!
Gene says, “Certainly sir, that will be $47.00 for our time and return shipping fee!” What??? Are you kidding me? I just spent 4 weeks without my camcorder… your site promises 3 weeks at tops for repairs and FREE SHIPPING… right there on the homepage!! You are seriously going to charge me??? “Yes, would you like it back or not?” Fine Gene, you are in control… you have my camcorder and I need it back. So send it back… today… and give me the tracking # so I know it is on its way.
Gene does not know what he is doing but he also does not stand behind the promises made on his website, contact you once he has your camera or camcorder, nor possess the slightest hint of customer service skills. I warn all consumers from using such a dishonest, bait and switch company that doesn’t stand behind there diagnostics, agreements, timelines, or promises! "