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Verified
1/5

2015-09-09

"I really dislike the American Girl Store because the prices are too high. I mean, $115-$120 just for a doll! That doesn't even include clothes! It outrageous!!!"

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Verified
5/5

2006-07-05

"Excellent experience. Have purchased from them many times and have always been pleased with their products, delivery, and service."

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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Delivering products on-time
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Being updated on the exact date the delivery was sent
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Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
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Overall web site
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5/5

2005-10-12

"My experience with American girl is great. However, if an item is sold out the pull down menu should state that information instead of having to click the item and look it up."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
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Verified
4/5

2005-01-10

"This is my first order from AmericanGirl.com. Their dolls and accessories are of high quality but are over-priced in my opinion. Their shipping charges are way out of line as they are based on total purchase price rather than shipping weight. Items were delivered in excellent condition in less than a week with standard shipping. Their site is reliable and easy to use. Unfortunately, this is one of those expensive fads that are very popular with young girls. But if your daughter simply “must have” these dolls, do not hesitate to order from their on-line site."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use