"I made a very small order at this company which usually takes much larger orders. The person assisting was so helpful and accommodating. This is a great company!"
"I only ordered 500 envelopes because it takes years for our small business to use them up but Amsterdam sent me 1000. Of course I was charged for 1000. The saleslady on the phone asked when I ordered the 500 if I wanted 1000 because it would be a better deal and I clearly said NO because she could review my account and see that the last 500 lasted years. I think she was fishing for a bigger order. Oh Well I now have enough or my family does after I pass on some years from now. Probably use a different printing company next time if I am able. "
"They matched the color I needed, when another pen company said it couldn't be done. They also found an item I had been looking for, for quite sometime and had them personalized and ordered for me. I have used them for my advertising at 2 different companies and their products have always been of high quality. Thanks Adam Blakely!"
"The pens looked just like the mock-up that was done online when the order was placed. I appreciated reading other reviews that said that four lines was too small of font, so we went with three lines of print and they turned out great. Everyone really likes them and we are finding additional ways to use them to promote our church."
"This is a great company with great customer service and a 100% guarantee. I ordered imprinted sytlus pens and they were shipped immediately. Once I looked at them, the printing was too light to read well so I called and spoke with Sara. She had awesome customer service skills and worked with me on setting up the imprint to make it more visible. Amsterdam completely redid my order and sent the new pens in only a few days. I was told to keep the original order and not worry about shipping them back because they wanted me to be completely happy. This was unbelievable customer service. The new order of pens is awesome. We are very happy with them in every way-look, style,working perfectly, etc. Thank you Amsterdam for being a great online company!"
"I ordered stylus/pens for my business, Wicked Business. I was able to choose a color which complimented my business cards. The price was right and the customer service was excellent."
"Amsterdam Printing Company has never let me down, so far. Thanks to one of their top Customer Service Representative/Sale's person (Larraine), I have been able to find the best priced, quality and quick delivery service within a printing company. I can always rely and know that Amsterdam will come through with I am looking for incentives for our Non Profit organization. The best part is they know we are on a budget so they help us find the best price with best quality at the same time. We end up saving each time. If I ever had a problem, which was rare, it was always handled promptly and with kind and professional attitude. "
"I was very pleased with the pens I ordered, but was shocked and angry when they billed my credit card for more than I had authorized, for more pens than I ordered! When I protested, they explained this was for an "over-run" when they printed my pens. They agreed to refund the extra charge, but I was left wondering how often they get away with this, because some people don't bother to complain...To me, it would be a much better policy-- and would generate goodwill!--if they threw in the few extra pens free (since they can't do anything with them anyway), rather creating ill-will by charging their customers for unordered merchandize."
“To stop a printing machine on a fixed number is not always possible which explains where the extra product come from. The overage charge is standard in the printing industry. Instead of not shipping the extra pens and incurring extra material charges into our product cost , we bill for every pen that ships, which would include overages. The overage policy is disclosed on the order summary page on our website when placing an order. If the order is placed by phone, our customer service agents will review the policy as our customers are also given the opportunity to opt out of overages. We hope this clears up the confusion and explains our billing policy on overages. Thank you for the review.”
"We are very satisfied with the products and the services that we receive from Amsterdam Printing. We have used them for years because we can depend on them to take care of all or our printing needs in a timely fashion. Our representative follows up to make sure that we received our order on time and that we are satisfied with the product. I would (and do) recommend Amsterdam to our business partners."
"Very pleased with everything I have ordered for our company!!!! If I had any questions they were very helpful and we received our order in a timely manner."
" I searched all over the internet looking for quality personalized mugs at an affordable price. I found them at Amsterdam Printing Company! The design process was easy and my mugs arrived before the estimated return date! "
"I ordered chapstick, three flavors, and you only sent me two flavors. Disappointing. "
“We have tried to contact you to apologize and send out the flavor you are missing. Please contact us so we can fix this for you. We have a 100% Satisfaction Guarantee policy and stand behind our word.”
"Our finished products look amazing and were shipped very quickly! Great customer service when we needed it!"
"The company was very prompt, professional and did an excellent job."
"Custom full image Mugs ~ Fast service, easy to work will art department in getting our custom image produce. Friendly customer service will definitely order again for all our promotional items. Thanks"
"Customer service was very helpful, received the items quickly and the product was what I expected it to be."
A rep from Amsterdam Printing , amsterdamprinting, has responded:
“We are extremely sorry about the incorrect order quantity and have taken action immediately to credit your account for the 500 envelopes you didn't order. We hope this shows we are a company that takes our feedback seriously as we really do care about our customers. Thank you for trusting in Amsterdam to do the right thing and we hope to retain your business in the future.”