"I made a very small order at this company which usually takes much larger orders. The person assisting was so helpful and accommodating. This is a great company!"
"Very smooth transaction - had a telephone number change on this order of pens. The customer service rep was very helpful and took care of the matter while I was on the phone. Thank you."
"OUR REPRESENTATIVE WAS AWESTOME! THE CUSTOMERS LOVE THE PENS!!"
“Thank you so much for your amazing feedback! We are thrilled to hear that your customers love the pens. We are grateful for your support and look forward to serving you again in the future.”
"I find Amsterdam products to always be of excellent quality and long serving. People tend to keep them, use them, comment favorably upon them, and ask for them. Amsterdam's prices are reasonable, if not always lowest, but there has never been a reason to worry about quality which is important. You can not make a positive impression by giving people junk with your name on it.
I find the service excellent and the people at Amsterdam a pleasure to deal with. Sometimes you need an item in smaller quantity and Amsterdam does not require prohibitive minimums."
“We are thrilled to hear that you are happy with the quality of our products and service! We always strive to provide top-notch items that leave a lasting impression. It's great to know that you appreciate our reasonable prices and flexibility with order quantities. Thank you for your kind words and for being a loyal customer!”
"As a State Representative biannually I need to advertise in person. The cost and quality work for my limited budget. Concerned and understanding staff helped the process move forward."
“We are thrilled to hear that our team was able to provide you with cost-effective and quality solutions for your advertising needs as a State Representative. We appreciate your feedback and look forward to assisting you again in the future.”
"Two day production not honored!! Order placed on 4/17. As of 4/23, status listed as "in production". Unacceptable. "
“I'm sorry to hear about the delay in your order production. Thank you for bringing this to our attention. Our Customer Advocate team has reached out to you directly with a resolution. ”
"Knew the process and information they needed. Smooth"
“Thank you so much for your feedback! We're thrilled to hear that you had a smooth experience with us and that our team was knowledgeable. We appreciate you taking the time to share your positive review!”
"An item I had previously ordered for quite a while was out of stock. I had to choose
a completely different item.
"
“Thank you so much for your kind words! We are thrilled to hear that our team member was able to assist you in finding a suitable alternative. We appreciate your flexibility and understanding in this situation. Thank you for choosing Amsterdam Printing!”
"Our club ordered pens several months back and loved what we got. We decided to reorder another 250. Price was a little higher and another "setup" fee was charged for the exact same pen, but decided to go with it.
Shortly after order was placed, I got a call from "Pete" what wanted to offer me "special". Said my blue pens/blue ink were on backorder, but he could get me the blue pens/black ink sooner and for ordering another 250 (500 total) my cost would be $519. This was only about $100 higher than my original order for the blue pens/blue ink, which he said would be in by the end of May. I repeated the amount as the total cost several times, as did he. He sent a confirmation of the change, and the amount that came through was $590. I questioned him, and he (in my opinion, rather rudely) replied "No, I repeated that several times." To which I replied, "Yes, you did, but due to your accent, I HEARD $519 and repeated that back to you several times." I realized that it was probably "mis-hearing" on my part so I proceeded with the order.
The whole interaction just left a sour taste in my mouth and, while I love the pens, I feel a little "taken". I will probably not answer any more calls for a "better deal." "
“I'm sorry to hear about the issues you encountered with your recent order. We strive to provide a seamless and transparent ordering process for our customers, and it's disappointing to hear about any miscommunication or confusion that may have occurred. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We have reached out to you directly with a resolution. ”
"Have ordered several times always great service! Fast turnaround and shipping "
“Thank you so much for your amazing feedback! We're thrilled to hear that you've had a great experience with our service and products. We appreciate your continued support and look forward to serving you again in the future!”
"Shelby is always a joy to work with."
“Thank you so much for your wonderful feedback about our customer service representative, Shelby! We are thrilled to hear that she provided you with excellent service. We appreciate your business and look forward to working with you again in the future!”
"Joanne was great! Graciously spent as much time as I need for putting my order together."
“Thank you so much for your wonderful review! We are thrilled to hear that Joanne provided you with exceptional service and took the time to help you put together your order. We truly appreciate your feedback and look forward to serving you again in the future.”
"was easy and simple
did great job"
“Thank you for the awesome review! We're thrilled to hear that you are happy with your pens and that the customization process was easy and simple. We appreciate your feedback and hope to see you back soon!”
"Courteous customer service. Great to do business with you"
“We are thrilled to hear about your positive experience! Thank you so much for your kind words and for choosing to do business with us. We truly appreciate your support!”
"My experience was ok. It was complicated making changes and trying to line up text. Amsterdam immediately reply to my review and offered me a discount to offset the cost of shipping which I really appreciated. I really like the personal merchandise, it is very nice and the quality is good. However, they may want to explore other shipping methods, because the rates would cause me not to order in the future. "
“I'm sorry to hear about the issues you encountered with the shipping cost and customization process. We appreciate your feedback and will definitely take it into consideration to improve our services in the future. I have contacted you directly to help work through this and come up with a positive solution.”
"I will continue to order from Amsterdam Printing for many more years to come. It's been about 153years that I have used your services with no issues. The product is excellent. I order planners for our staff every year and they love them.
Thank you for your wonderful customer service all these years.
Sincerely,
Rosie Thompson - School Secretary "
“Thank you so much for your amazing review, Rosie! We are thrilled to hear that you have been a loyal customer for years and that you continue to enjoy our products and customer service. We are grateful for your support and look forward to serving you for many more years to come.”
A rep from Amsterdam Printing , TG_Amsterdam, has responded:
“Thank you so much for your glowing review! We're thrilled to hear that you love our pens and experienced great service with us. We're always here to help with any changes you need, and we're grateful for your business. Looking forward to serving you again soon!”