"They shipped quickly, and the tracking number went to my spam folder. They were very pleasant on the phone and provided an accurate tracking number that shows my package was delivered to the recipient. Remember they are on the west coast. It was after hours when I called them and they called back. Their prices on Folkmanis puppets is very good. These are excellent quality puppets."

"We ordered an item from this site and received a supposed date to receive our product, but the item never turned up. They are a scam and avoid the site!"

"From the beginning from the email, I thought that they were concerned and legit. Come to find out it had been two months after the order and never received a package from them. I called and e-mailed them and not a sound or a word. So I got scammed. They had my money and can't return a phone call. Folks I gotta tell you, watch this place. They will take your money and run. "

"I ordered an ornament I was very excited about, it came late and I payed $5 for it to be personalized and it was personalized with a sharply marker in awful handwriting, the website claims 100% satisfaction garunteed and they refused to give me a refund unless I spend $6 to ship it back. I lost $19 already from ordering this cheap awful ornament. Couldn't be angrier."

"Terrible customer service! Do not order return address labels! The font is small and uncentered and when I asked to have them redone I was told that's the only way they can make them. My request for a pre paid label to return and my shipping refunded were denied. As was my request to talk to the person whose name was on the letter I got with my order who said he was eager to serve me and keep my business."