"I placed my order on August 10th 2008. The payment was left in pending status for over 10 days. I emailed the paypal account to cancel order, since I had already ordered and received it elsewhere thanks to the massive delay. The following day, I was charged. No email response whatsoever. I then emailed the company email address to cancel order once more. No response. After 5 more days, I filed a paypal dispute. The following day, I received confirmation that theyve shipped. Every time I escalate it, they act....not even once have they replied to my contact attempts. Now I am stuck with a DVD set I already own. Can't get my money back now because I have the product in-hand. Terrible company. Will not do business with again. 19 days of cancellation attempts, paypal disputing, and repeated emailing to their sales department, all end in a massive headache and a waste of time.

Let this be a warning to anyone who thinks they'd be a good purchase. Just spend a little more and order it elsewhere MUCH quicker."

"I've made multiple orders from AnimeArigato (at least 3 times) and have always been extremely happy with the speed orders are processed and shipped."