"I've purchased quite a collection of items off eBay in the last 12 months, 58 too be exact. Most of them are photography gear for my business and none of given me an issue. I have never given a negative rating on eBay and never have received one.
That being said, antarespro has been nothing but a pain. They are hard to reach, respond when they feel the need to, and neglect their customer's questions and concerns.
After purchasing an item accidentally without price checking other websites, I messaged them to see if it was possible to cancel the order (it had not shipped yet) or if I could be partially-refunded to match B&H and Adorama's price. These aren't vendors that break MAP prices to make a quick sale. They always abide by manufacturer pricing which often makes their prices higher. In turn however, you get reassurance that they will immediately exchange a defective unit (it happens) or offer a refund if an item has not shipped yet.
Needless to say this is not the case for antarespro. I contacted them at around 9am this morning to see if it was possible to cancel or receive a partial refund for my order. There was a whopping $50 difference in pricing from antares and the large vendors. $50 may not seem like much, but when you need 10 copies of said items, you can only imagine how much money I (or you) could be saving. That is $500 that you could have in your pocket.
Fast forward to 3 hours later, and I receive e-mail notification that my item has shipped. A few minutes later, antarespro e-mails me to notify me of an "RMA" being created for a return.
To say that I was irritated would be an understatement. Why bother shipping the item when you know a customer wants it modified? 3 hours is a long time for a business to keep tab of their incoming mails.
Either way, I will be leaving negative feedback for antarespro and will most DEFINITELY not be doing business with them in the future. Referrals? Forget about it.
Steer clear people, even if the price is lower for antarespro, purchase from the big companies who know and operate respectfully.
AVOID this company."
"I've ordered from them six or seven times in the past 5-6 months; both for business-related and personal items. Never had any problems at all. Shipping costs are somewhat high, but have been offset more than adequately by the merchandise prices themselves.
I really like that they take paypal as that's my preferred method on online payment. Will almost certainly do business there again."
"Similar to other people here, ordered an item and was lied to. Ordered Synology DS213 NAS. Order was cancelled with a claim saying the supplier sent them the wrong product and they had no way of knowing when they would have product in stock so they cancelled. I suspected a lie and checked the site. The same product was suddenly $70+ more and they had 165 in stock. I called them on it in an email and then they said they did not have the DS213j in stock...not even what I ordered. I think Eric Malcolm is just a one-middle-man operation taking orders on a slim margin and getting away with what he can. He's a joke and his business is a sham. I've also discovered that many of the positive reviews are copied VERBATIM on other review sites that have no affiliation, leading me to believe they are just created by a review farm or Malcolm himself to bolster market confidence.
DON'T BUY FROM THIS COMPANY EVER!
BTW, I posted this at sitejabber but wanted to spread it to as many places as possible so others won't have to deal with this failure of an operation."
"Very good seller Very good price very fast delivery will buy from them again well pleased"
"Ordered 50 bars of soap, 4711 by Muelhens.....placed order on Thursday 9th of May!
They had no update on my order till Wednesday the 15th of May! On a follow up call Thursday, they informed me that items were shipped out!
Received today 7 bars, with an Invoice that states that the balance will be refunded.....
If they didn't waste my time, I would have looked elsewhere to place the Order!!!"
"Do not do business with this shady drop-ship company. They will initially reject payment, then take weeks to fulfill the order,then ship the incorrect product. I recently purchased what is advertised as 16GB of 204-pin SODIMM memory and was sent 8GB instead. I am still trying to straighten this out. You are better off paying a premium reseller."
"Terrible experience. ordered a perfume, collected my credit card information and then i received an email saying order has been cancelled because no back order."
"I ordered a necklace from Antarespro on the 4th of Feb. I called Antarespro because my card supposedly did not work. I used a different card and the woman i spoke to said it would take two weeks for my product to arrive. Being that the item was coming from overseas, it was understandable. After teo weeks, I still haven't received any tracking information. I called them again and they said it would take another two weeks. By the fifth week, I was fed up. I called and told them I no longer wanted the item and and they said they would have to charge me a restocking fee which was 15%. I finally received my item after 6 weeks but I would never ever order from them again. Worst experience ever."
"I ordered an ink tank for my Canon W8400 and purchased next day delivery. The item was ordered before 10am CST and yet did not ship until the next day. Needed the ink tank for a big job very disappointed. After calling customer service I found out I should have called before placing the order to make sure it would ship the same day the order was placed. NOT GOOD. I like Anterespro's prices and service for average business needs. But in a crunch I got screwed."
"i thought they were very professional and helpful. i would buy from them again in the future."
"Worst online shopping experience I have ever had. Antares Pro first repeatedly rejected my payment and then after several trials informed me that they did not have the item in stock. Awful service and bad customer service."
"These guys are selling products that do not do what they say. DO NOT DO BUSINESS WITH THIS DECEITFUL COMPANY. "
"Wonderful seller. Fast shipping and product was as described. I will definitely buy from again."
"Ordered risercard for my computer , antarespro was one of very few in america that had it (rare card). Price was good and shipping was fast , very pleased"
"Item was received extremely fast. very impressed. good seller! Haven't checked out condition of item but based on being legit and fast delivery, i would buy from again!"