"Purchased an Antec case with 350 watt power supply (don't off hand recall the model number but it is black, has room for 4 hard drives and 3 cd-rom-size devices) and was expecting near junk level. I was quite pleasantly surprised when this case was solidly made and provided a number of conveniences. My experience was positive."

"I purchased an Antec Lanboy case from CompUSA in October 2003. It turned out to be a very poorly made case. It is easy to bend corners on it. It is flimsy. The plastic door hinge broke on the front, as it did on the replacement door they sent me. You can't install anything in the computer without removing EVERYTHING from inside the case, which makes it a big hassle. And for being a portable case, the paint scratched on it and all I did was move it from my office to the living room and back. I had to baby this "portable" case to keep it from getting ruined.

So I called Antec and they first told me they could do nothing because it wasn't their case... figure that one out. They made it, but it's not theirs. They told me if I had taken it back to CompUSA, i could have gotten my money back, but CompUSA has a 14 day return policy. And I didn't see some of the problems with this case until about 25+ days later. So basically Antec told me that since I didn't figure out the Lanboy was a lemon in 14 days, I'm just stuck. After arguing with the man, he finally told me that he could exchange it for something else. Great. So since I don't like Antec cases anymore, I can exchange my cruddy case for another case that I won't like. I told him that was unacceptable as well. So he finally talked to his boss and they said they would issue a refund, something that they "never do." Apparently they don't "do" customer service either.

So I got the case shipped off to them (Which cost me $10). I called to check the status of my refund check, and kept getting voicemails. After I finally got someone, they wanted my RMA number, which I did not have at the time. So they said they would check on it and let me know. I never got a call back. I left a few more messages, and finally left a fairly disgruntled message that said someone had BETTER call me soon. I got a call back and the service rep said that they had left messages on my cell phone. Funny, every time I left them a message to call me, I gave them my HOME phone number. Then they wonder why they never get me. So now my check is supposedly on the way (we will see).

The case cost me $100 + tax. I had to pay $10 shipping to return it to Antec, and they charged me a 15% restocking fee. So I'm only getting $75 back. I am not happy at all. Beware of this company. They have NO customer service, and the customer is NOT #1."

"I bought an Antec True 430 watt psu for my system about a year ago. In two months the 12 volt rail went to 11.37, which is way out of spec, even for 5% psu's. I contacted Antec tech support by email, but heard nothing. I forgot about the problem for 6 months. I contacted them again by phone after those forgetful 6 months, and I was handed off to a voicemail concerning receiving an RMA. I emailed them, got my RMA a few days later, and shipped the psu back.
A week and a half later I received a new unit, everything was new. That psu lasted for 2 hours. As soon as I turned on my machine I checked voltages, and to my surprised the 12 volt rail was at 11.47. A couple hours later I walked to my living room and came back five minutes later. It had blown. I checked the output on the 12 rail after I took it out of my computer, and it was wavering between 10.5 and 1.2 on a digital volt meter.
I contacted Antec the same day I receive my psu that it, too, was defective. It has been over 2 months, with me pestering them relatively often. I'm writing them once more, and if they don't respond within 3 days I'm contacting the BBB. No one should have to deal with this lack of customer service for such an expensive piece of equipment. I will never buy another Antec product again. I will, however, make sure that what I buy is taken care of by them if it breaks under warranty."

"I ordered from Antec at about 7pm on Dec 30th, then ordered from Newegg at about 7:15.

I recieved the items from Newegg on Jan 5th.

The items from Antec have not even SHIPPED YET!!!

I have no shipping confirmation and no phone calls or emails have been responded to.

I left a message on Jan 2nd, sent an email on Jan 4th, and left another message Jan 5th. Neither of those calls have been returned and the email has not been responded to.

I am very unhappy with thier service.

Edit - Jan 9th 2004.
After calling them every 10 mins from 3pm-4:40pm on Jan 5th I got a live person ont he phone. They said they would get me a tracking number and call me back in a few minutes. After about 45 mins went by i started once again calling every 10 mins and got back through after only 3-4 attempts. They appologized a lot and said thier "shipping manager" was out that day and the previous day so they could get anything for me, she said she would call me the next morning by 9:30am. Well first off Antec is a relatively large company, am I to believe only 1 person in the entire company can produce a tracking number? Yea right.

Anyway, next day 9:40am rolls around, I've not heard back from the woman. I start calling, I finally get her and lo-and-behold she actually does have a Tracking number for me.

I recieved my case, its in good condition and I'm very happy with the product itself, I'm still less then thrilled with thier customer service, but to be fair I wanted to post here to say I did eventually recieve my order, and it was in good condition.

Thanks
Chris"

"On the 18th of December, my Antec power supply blew up. Not out, but up. Loud noise, smoke, the smell of electrical fire. It was great…

That night I called Antec’s 800 number at about 4 PST. Nobody answered. I tried again about every 15 minutes until 5:30 PST when they closed.

That is were my beef with Antec starts. At my job, I have to stay until we close. I guess working is just an option at Antec.

I left messages about my power supply exploding and my interest in RMA’ing it.

I also wrote their RMA department, Tech support department, and several other departments. I didn’t receive a response…surprise.

I called again late the next day. I got in touch with their tech support guy, and he just bounced me to the RMA line, and I just got voice mail again. So I left another message.

I called the RMA desk directly about every 15 minutes for an hour, and got a hold of somebody. I placed my RMA to be cross-shipped. I gave them a credit card number for collateral, per usual for cross shipping. I was told it would go out that day or the next.

Well, Monday came, and I have not received a tracking number for my shipment. I called several times and get voice mail as usual. I wrote another e-mail to the RMA department, this being my fifth or sixth by now. I get a response saying that my order didn’t go out on Friday, and instead would be going out later today.

Its now later today, and I have received no tracking number. I can only assume no Power Supply has been shipped yet.

When dealing with Newegg or Googlegear, my RMA’s have gone out same day several times. I have no idea if my PS has been shipped, and I can’t get a hold of anybody about it. Plus, there is no reason the Power Supply should have died after only 9 months of moderate use.

This level of non-service is unacceptable, and I will never in my life buy another Antec product again.

They charge enough for their products, so you would think that they could manage to hire capable people. It’s not that hard. Get information, place a box in a larger box, place a sticker on it, and give it to UPS to ship. I do this exact same thing several times a day on a daily basis, and it’s not an intellectual decathlon.
"

"I must admit they are helpful and courteous on the phone and wrote friendly e-mails. I ordered some spare parts from them and they sent me the wrong part twice. On the phone, I specifically described the part I needed. I got the part that is no where near what I described and is only half the size! I sent an e-mail with a pdf file of the schematic of the case and attached a photo as well and they sent me a replacement part that is way bigger than whatI wanted. I needed a rear panel for attaching the regular ATX power supply and all I received was panels for non-standard ATX power supplies. On top of this, those panels does not even come close to fitting my case. It has been nearly 3 weeks and I still do not have the correct part to finish building my system! take into account I am also in the same state as antec (shipping is 2 days for UPS ground), I cannot imagine how long the down-time will be if I am located in the east coast."

"if you're ever buying a power supply for a computer and want to buy from a quality company that backs their product up, buy an antec. i bought an antec for my first self-made computer about 1 2/3 years ago. earlier this month, it died on me. so i call up antec tech support, they have me perform a simple test to see if the power supply is dead, and then transfer me to the RMA department. i'm given an RMA number. i ship the dead unit via USPS first class, and less than 3 weeks later i get a brand new replacement via UPS ground. this is a much better arrangement than having to pay $60 for a new decent power supply. they really stand behind their 3 year warranty."

"Very confusing to deal with no support or live sales people."