"Excellent customer service. I made a mistake & they did everything possible to help rectify it."
"their product and help far exceeded my exception
I would buy from them again."
"Product as described. Fast shipping."
"the batteries were delivered in a timely manner and have provided good performance, at a very reasonable price. no complaints at all."
"Thank you for everything!"
"Very pleased. Item arrived quickly. Description was very detailed and exact. "
"Batteries arrived only several days after order. Very pleased with performance"
"Experience was very good. I was not in a hurry for this battery but it shipped same date. I received in approximately 1 week via ground transportation. Locally the price for the same battery was double. Since I did not need immediately I gave it a shot.
I would do again if the stars are aligned ."
"Battery worked perfect, shipping was fast, website was easy to use."
"Everything worked very nicely. "
"quick delivery & good replacement for dec'd battery & works well"
"shipped promptly and the 40 pound box arrived safely."
"The Apex Battery was just what I needed for my Cordless Inflator. The old battery would not hold a charge. With the Apex Battery I can inflate my tires and sport balls. "
"After a week I contacted them only to find out they didn't have the battery I ordered in stock. Yes I had to contact them after a week to find that out and then I was offered to wait 2 more weeks (which turned into 3 weeks) or pay more for another battery they had in stock. I decided to wait and they "upgraded" my shipping to 3 day shipping for my trouble. I won't purchase from them again as I wasn't satisfied "
"Exact replacement for my stairlift batteries. Cost was good and they arrived quickly. How long it lasts remains to be seen."
A rep from Apex Battery, apexbattery, has responded:
“Hi NReavis-
I'm sorry you weren't notified immediately that your item was out of stock. Keeping all parts factory fresh and in stock necessitates that sometimes we will be out of stock, generally these backordered products are disallowed from ordering. Secondly you should've been offered a replacement at the same price as the out of stock item, sorry again for that.
I'm going to have a customer satisfaction rep reach out to you and see if we can make an adjustment or offer you anything to make up for these mistakes on our end.”