ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.05/5
Chance of future purchase:
4.36/5
Shipping & packaging:
4.33/5
Customer service:
4.15/5
Return/Replacement policy:
4.13/5
Featured Review


Verified
1/5

2024-01-14

Parts not available

"I tried to order some replacement parts for my DeWalt 733 Planer. Everything looked good but a week later I get an email saying the parts are not availble and the order was canceled."


Rep reply posted 2024-01-19
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Hello,

We apologize for any inconvenience this situation may have caused. Unfortunately, we are unable to obtain the parts you ordered from the manufacturer at this time. We're always striving to improve our customers' experience, so we appreciate your feedback.

Kind Regards,
Johnny
Customer Correspondence Team


Verified
5/5

2024-01-14

Stove part.

"Thank you for your quick reference on my part. And your delivery was fast. I'm up and cooking again. Again, Thank you. "


Rep reply posted 2024-01-19
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Hello,

You are most welcome! We are happy to hear that the repair went well.

Kind Regards,
Johnny
Customer Correspondence Team”


Verified
5/5

2024-01-13

They earn and deserve your business.

"Great service and how to videos."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-01-23
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Hello,

Thanks for your feedback. We hope the repair was successful.

Kind Regards,
Johnny
Customer Correspondence Team”


Verified
5/5

2024-01-13

Excellent Help

"I ordered the exact part for my Whirlpool refrigerator, found a video sponsored by them on how to replace my part, and had my fridge in working order within an hour."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-01-19
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Hello,

Thank you for using our site and for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Johnny
Customer Correspondence Team”


Verified
5/5

2024-01-13

Good service

"Easy to order fast shipping and delivery "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-01-19
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Hello,

We appreciate your feedback. Thanks for letting us know. We appreciate your endorsement!

Kind Regards,
Johnny
Customer Correspondence Team


Verified
5/5

2024-01-12

Quick delivery- Fair Price

"Hard define part and it was easy on your website. I will come back again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-01-17
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“We are happy everything worked out. We appreciate your feedback. Thanks for letting us know.

Kind Regards,
Brent
Customer Correspondence Team”


Verified
5/5

2024-01-12

Whirlpool dishwasher

"Website easy to use, delivery prompt!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-01-12
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for sharing your experience. We appreciate your review.

Kind Regards,

Chris
Customer Correspondence Team”


Verified
5/5

2024-01-12

Perfect fit, fast delivery

"I'd previously bought a cheaper replacement lint screen for our LG dryer, and though it worked, it didn't fit perfectly. It ended up snagging clothes sometimes, sometimes wrecking them. This escalated to the top edge melting, along with the part it slips into. I bought both here, and with the help of a YouTube video, removed the old stuff and then realized how much lint had bypassed the screen, enough to overheat and melt the plastic. So I cleaned that up, installed the new parts, and they fit perfectly and seem to collect all the lint possible. I think the parts arrived two days after ordering, so as fast as Prime!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-01-12
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for using our site and for your feedback. We are happy you chose us to help you fix your appliance.

Kind Regards,

Chris
Customer Correspondence Team


Verified
5/5

2024-01-12

Excellent service and customer service

"I ordered the wrong part, I called customer service the rep. understood my error, he sent the correct part and issued a RMA on the spot. Today I received an email indicating a credit was issued and I successfully installed the new door gasket.

Great job!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-01-12
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for sharing your experience. We are happy to hear you benefited from our services.

Kind Regards,

Chris
Customer Correspondence Team”


Verified
5/5

2024-01-11

Just the best appliance part seller

"Appliance Parts Pros is THE BEST appliance part seller, from their easy website to their fast delivery.
Seriously, I got a evaporator fan motor for my fridge in less than 24 hours. I ordered at 4:30pm on a Wednesday and had the part by 3:00pm Thursday.
Their videos on YouTube (and embedded on their website) are fantastic explainers. I've fixed my clothes washing machine, clothes dryer, and fridge all using parts and knowledge from Appliance Parts Pros.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-01-12
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,

Chris
Customer Correspondence Team”


Verified
5/5

2024-01-11

Finally fixed my Fridge!

"Had a nearly new refrigerator that would not defrost. Had an appliance repairman diagnose the problem and told me it would cost $250 to fix it on top of the $100 service call. Bought the parts from AppliancePartsPros.com and installed them in less than an hour after watching the installation instruction videos on their website. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-01-11
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“We are happy to hear you benefited from our services. Thanks for the nice review. It means a lot.

Kind Regards,
Brent
Customer Correspondence Team”


Verified
5/5

2024-01-11

We fixed it!

"Easy to use site, item delivered and functioned as advertised. Thank you to your hard working employees! Look forward to solving my appliance repair issues in the future, and highly recommend this Site to all my colleagues.

Thanks
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-01-11
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“We are glad you liked our services. We appreciate you taking the time to leave us positive feedback on your experience.

Kind Regards,
Brent
Customer Correspondence Team”


Verified
5/5

2024-01-11

Great service

"Nothing like a genuine part."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-01-11
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“We appreciate your review. Thank you for sharing your experience.

Kind Regards,
Brent
Customer Correspondence Team”


Verified
5/5

2024-01-11

"Great experience
Thank you
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-01-11
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Assisting you is our focus! Thank you for letting us know how much you liked our services.

Kind Regards,
Brent
Customer Correspondence Team”


Verified
5/5

2024-01-10

Fast and Reliable

"No sweat it was a snap ...
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-01-11
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Congrats on the repair. Thank you for your valuable feedback.

Kind Regards,
Brent
Customer Correspondence Team