"I placed an order for a replacement evaporator and filter drier for a keg beer dispenser and opted for expedited shipping so that I could complete the repair before a holiday party. They shipped the parts from two different locations. I received the drier on the day expected but later found out the evaporator had shipped a day after the drier by ground rather than by air. Subsequent conversations with them, by live chat and email, since they have NO CUSTOMER SERVICE PHONE LISTED, have not resolved the problem. At this point the only option they have offered me is to reorder the part NDA at my expense and return the unwanted evaporator when it finally does arrive. If I ever do get a concession it will be because I begged rather than that they offered."

"I ordered a triple element on January 6th, 2009, and mailed out an money order to the company the same day. So far, twelve weeks has past, and I have received nothing from this company except anger and disappointment.

On February 10, I got a reply via email from its employee *** (I would not disclose the name here) on behalf of "ApplianceZone Customer Service", and I was told that "I see that you ordered on the date 1/6/09 and paid for".

After a long waiting time, on April 8, I sent another email to three different departments to ask them to deliver the part to me ASAP. At that night, I went on the website to check the status of my order again, and an online help message box popped up: "[Ashley] Hi, how can I help you today?". After I told her my invoice # and other information, she started to check. After a while, suddenly, she wrote: "okay here is the thing i do not have accessd to these records, please e-mail ****@****", and immediately disconnected before my short response was uploaded. I felt very strange: Was my order status a secret that prevented the helper (an employee, of course) from accessing?

The next day, I received responses. One of them said: "I do apologize, but I'm not showing that this order was paid for". It’s totally ridiculous! On one hand, an employee confirmed that I paid for about two months ago. One the other hand, another employee said I didn’t!! After I told her that I had paid for, she asked me to show "where and how this was paid for". I replied that "All you should do now is to ask *** (a person's name) where and how she found the proof to have confirmed the receipt of my payment, not your customer".

After I decided and then REGISTERED ONLINE (According to ***'s instruction) to cancel my purchase order and get my money back, she wrote to me that "Again, I need You (not ***) to show me how you paid for the order". ???!!!

I was totally shocked with their Customer Service, if any.

I will keep updated until they fully refund me.

Update: I received an email from the 'CEO' on April 21: "I apologize for the delay, I do indeed see this order was paid for, I am not sure why it has not shipped but I will make sure it does right away". Received my order early May after the suffering for FOUR Months!

I would not purchase online again, at least not with this company!!"

"I ordered a snap disc furnance switch on Oct. 16 (card was billed even though item didn't ship) with standard shipping (2-10 business days). On Oct. 30, I emailed as I still hadn't received the item (or any sort of communication of a delay in shipping.) I was told that it was on order from the manufacturer and there was atleast another week of waiting for it BEFORE they'd ship it to me.

I wasn't willing to wait that long when I can pick the part up locally for the same cost. I asked them to cancel the order and was told it was cancelled and a refund had been submitted to the refund department and to expect it to take 2-3 weeks.

More than 3 weeks later I contacted them again to inquire about the refund and was told "You need to use the web form, we don't have access to refund information."

After jumping through that hoop and receiving another email that said nothing of my refund, I told them that my next step was disputing the charge with the credit card company. I received another reply within a few hours that the refund had been processed.

Appears to be a poorly run, non-customer service based company."

"Shady company. They also go by "Appliance Zone". I paid the expedited delivery to receive my part in 2-3 days and it didn't come in. They don't respond to requests for shipping information or their "rapid response email". I finally found their phone number today through a google search of their address (17 days after order) and found out my part is on backorder for another week. In common with other reviews I have found on this company, they sent me an email to notify me of the backorder but somehow I didn't receive it. Now I have to cancel the order on their website. Their current phone number is ***-***-****."

"Horrible experience - waited 3 weeks instead of promises 2-5 days, credit card charged immediately, they don't give out their phone number, don't respond to e-mails too. I am still fighting for refund.
Never, never, never ever buy from them!!!!"

"Horrible service- I ordered a faucet and air gap adapter. I was billed immediately on day order was placed even though they did not ship the parts. After three weeks later, after four inquiries I told the CS rep that I would cancel the order if they didn't at least give me an availability date. I was told the parts were on indefinite backorder. I filled out their web cancellation form and within 5 hours received a notice that the parts had shipped. That's odd but somewaht suspicious. The big catch was they shipped the adapter but not the faucet. Of course the adapter is useless without the faucet. I received an RMA for the adapter and I have shipped it back, but I still have not received a credit to my credit card (as if November 3rd). These folks are a shady bunch if I've ever seen one. I think they have family members of employees make up their testimonials."

"I was a little hesitant at first due to no available phone number and a few bad review.
However, everything worked out great. I recieved the part for my stove in less than 1 week and, better yet, it works.
Live chat was very helpful with all of my questions.

I would definately use these guys again."

"Customer Service NONEXISTENT !!!
Do not let the prices fool you. Pay the extra bucks for a more reputable company. I wish I had discovered this site, resellerratings.com, before ordering on July 22. My problem was I ordered two sets of 3pk fridge filters and only received one 3pk. Fortunately the shipping invoice reflects this. So I saved $5 to pay double?? I'll try one more time by fax but will not expect much. I'll update if I do.

1) There is nobody who will talk with you regarding your order even though there is a non-toll-free number on the shipping invoice and none on the web site.
2) The other customer services (Live Chat & E-mail) give no response or tell you to fill out an electronic tracking request.
I only hope my credit card company will be of help to resolve this. They maybe my last hope!

UPDATE: I finally got the second part of the shipment 8/12 after a second e-mail attempt. They probably shipped it before the last e-mail but there was still NO contact whatsoever from them. Happy the order was completed but not satisfied with service!"

"BAD EXPERIENCE, CUSTOMER SERVICE WOEFULLY INADEQUATE. STILL ATTEMPTING A RESOLUTION, WILL UPDATE RESULT.

I was in need of a GE wall oven replacement bake element, which I attempted to order from this Co. I'm quite comfortable negotiating the internet for information and pricing, and researched and confirmed the GE part # required with multiple sources online prior to ordering from this Co.

Additionally, I provided the oven model # when ordering and the product information found on the Co's website includes a detailed description and zoom-able photo of the WB44X200 element which I ordered.

The order was processed promptly, however, the element received was -clearly- not as described or pictured on their website as p/n# WB44X200 and, subsequently, not the element I actually require or expected. The element sent appears to be an upper oven broil element.

I called Customer Service who said they could provide no service other than to direct me to input info at the Parts Return section of their website. Doing so resulted in an inquiry within 24hrs from "Jim" asking for additional info.

I emailed a detailed description of what I believed happened along with a photo of the element they sent in error. After 6 days without a reply, I called the Co and received not only the rudest "I can't help you, I can't transfer to a real live person, I can't tell you what if any action has taken place, use the website to request an update" etc., but ultimately was hung up on when I politely persisted.

Today (Fri) I emailed a request for an immediate reply to ****@**** (Jim's email addy) and ****@**** indicating if I do not hear from them by Mon. am, I will notify the Indiana Attorney General's Consumer Services Division (http://www.in.gov/attorneygeneral/consumer); file a formal complaint with the Louisville Better Business Bureau (http://louisville.bbb.org); initiate payment dispute with the credit card Co.; post negative feedback and unsatisfactory reviews to all public internet forums possible; any other action/remedy deemed appropriate.

I have little patience with vendors who take money and never follow up. Recorded spiel on hold say "we strive to provide customer service second to none". Based on my experience and the comments here, BE FOREWARNED. Even mistakes made by the Co. do not appear to be resolved in timely fashion.

[update] Recap: After (2) phone calls, eight (8) emails and five (5) weeks from the initial order, I finally received the correct part dropped shipped from another company (their supplier?). They declined to provide a pre-paid return label for the incorrect element. "

"I ordered 5 items after a product inquiry on 2 of the items. I was supplied with a part number for the application I provided. When 1 of the items showed up with the part number they provided and was the wrong part, they refused to pay for return shipping on it for exchange or credit. I was very clear in my initial inquiry about the part and was told that what they had was correct. I feel I exercised as much due diligence I could have in the matter, and their utter refusal to cover their mistake was unacceptable.

"

"ABSOLUTELY AWFUL EXPERIENCE.
1) I called them to find the right part for my Whirlpool washing machine. An advisor told me the part I needed and I placed the order online. They were $5 more than Sears, but they had helped me identify the part I needed (so I thought) so I placed the order with them.
2) Part arrived and it was the WRONG PART. I immediately called them and was told to fill out a return form online, which I did.
3) For the next 10 days I received a series of 4 e-mails with bad information on how to proceed with the return. I placed 3 phone calls to Shirley who was supposed to be helping me with the process. In the meantime I had someone else fix my washing machine.
4) Finally, after nearly a MONTH of e-mails and phone calls I receive an e-mail simply saying that they will not accept returns of electronic components, even though they advised me to order the wrong part and even though it was never removed from the packaging.
5) I am the proud owner of a $160 door stop.
"

"I ordered a range part 4 weeks ago. I never received the order or any correspondence that it had been "back ordered" until I pressured their online chat rep to find out the status. I also was directed to the order cancellation page and have cancelled the order. I cant beleive that they would keep the shipping charges, that would be highly unethical, but if they do I will be disputing this with the credit card company. My impression is that this company will "sell" anything and then try to track the part down whether its actually available or not isnt determined until long after they collect for the transaction."

"BAD Experience - found my dishwasher part and ordered it, even paid extra for 2 day shipping. Called a week later when it still had not come and was told it was never sent and I should have been notified it was back ordered but was not. Good news though it was in the warehouse and going out that day. A week later still no part called again, no shipping number for it so it was probably not sent. Asked to cancel it - sorry can only do that from the web page. READ THE AGREEMENT they want you to click to sign, it's not their fault if, and no refund for shipping charges. Since they had not even shipped it I called again and just asked them to cancel and refund my charge (which posted the next day). Sorry Sir you can only cancel through the web page. Not exactly true, I turned this one over to the credit card company to dispute and they agreed with me the cancellation agreement was not to be agreed to."

"The website is a bit clunky; you may need to do a parts search at another website to get the correct part number. Good price on the appliance part I needed. Ordered on Tuesday, item arrived on Saturday. I'll use them again for any appliance parts I need."