"Ordered an Epson video projector. It arrived the next day brand new in the box. I was very impressed and pleased with my order."

"I ordered a Thermaltake Soprano RS101 from this vendor via the Internet for $38 + $10 S&H. Their system is set up a little goofy, so I had to pay for shipping separately. No major deal. I received the case yesterday and opened it up to inspect it. It appears that this case has been used. The packaging for the screws and stand offs appears to have been opened and there were only THREE standoffs in the closed package. I checked the box for parts just to make sure. Additionally, the AGP/PCI slot opening was wide open and the blank off plate was included, taped to the bottom of the machine. One of the sides has some paint chips on it and there were fingerprints ALL over the case. All in all, while it still looks in good shape, it seems as if this was used. I just built a PC for friend with this same case and he paid full retail price for it, so I'm familiar with how a new case comes. There were 8 or 9 stand offs with the full retail case I used. My MAJOR complaint is that this case wasn't advertised as an "open box" or "used" and that's what I've received. I've attempted emailing them for a resolution and have not yet received a reply. (just over 24 hours) I would be wary of this vendor when buying from them. While the price was really good, what I received wasn't what was advertised.


Update: ACOS DID reply to my email: "The options are, return this unit for credit or of course keep the unit. We did mark this particular item down %50 off cost which you may be able to see online as other sellers have them at about $60.00
We do sell some refurbished items but, this was not considered a refurbished unit in turn was not labeled accordingly.
Please me know what you’d like to do."

Well, it's simple, I'm going to keep the case because shipping it back would incur additional expenses and I have extra stand-offs and a sharpie can touch up the scratches. I STILL find it unacceptable that they advertised this case for the $38 and never disclosed that it was used or open box. Given the condition of the case, I'd be apt to suggest that it had, in fact, been used. So, be careful with this vendor. Perhaps call them to insure that your item is NOT "used" or "open box" unless the ad clearly states such condition. (In my opinion, if it were just an open box, the pci slot blank off plate would have never been removed and stand-offs would not have been missing)
"

"Applied Computer is a great company to deal with. They communicate every detail of my order, and I am very impressed with their excellent customer service."