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Verified
5/5

2022-09-25

second purchase and they always deliver

"best price for quality products"

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Verified
5/5

2022-09-20

Merchandise

"I ordered control valves and was pleased with entire process. Quick delivery and was notified every step of the way."

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Verified
1/5

2022-09-18

Purchase declined

"I feel like the company is great in and of itself, but I tried to order twice and their eye4fraud verification service declined me on different cards. I just moved and I use voip because of bad cell signal in my area. I like their prices and selection, so I decided not to be too displeased or disappointed and had to use my mother's card to order the supplies."

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Rep reply posted 2022-09-19
A rep from Aquascience.net, AquaScience, has responded:

“Dear Brandon,

We apologize for the inconvenience with your ordering. We will have one of our sales associates contact you in a few minutes to help process your order. Please let us know if you have any questions.

Sincerely,
Aqua Science Family”


Verified
5/5

2022-09-17

RB Review

"Appears to be a good tank. Came in on time and without any damage, I sure hope it lasts 7 years."

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Verified
5/5

2022-09-12

As ordered

"Item arrived as ordered, timely shipping. No issues."

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Verified
5/5

2022-09-09

Great product and delivery, but where is the cap?

"I ordered a large 150lb+ item. The packaging was flawless and the delivery was very smooth. The delivery company called me a day before delivery to let me know it was arriving. It took about 2 weeks to arrive which seems pretty good for the quality of care that was taken to ensure that it arrived safely. I appreciated the option to have a lift gate on the truck.

My only complaint would be that the tank does not come with a cap for the top of the tank. It is required for it to operate so why not provide it? It would have been nice to at least have the option to include it, I would have bought it.
"

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Rep reply posted 2022-09-09
A rep from Aquascience.net, AquaScience, has responded:

“Dear Joshua,

Are you referring to the black cap on top of the tank? They are usually already included in the box but it may have popped off. Please check the box to see if it fell off. This part is not a required part for the tank to function. Its to cover the grip they use to move the tanks around the facility. If you still wish to have the black cap or if you are referring to something else entirely, please contact us at 800-767-8731 Option 4 for Order Status and the gentleman there will be more than happy to assist you. Please let us know if you have any questions.

Sincerely,
Aqua Science Family”


Verified
5/5

2022-09-08

Happy Pinefarm!

"Best plumbing parts order service ever!
Thanks!
"


Verified
1/5

2022-09-04

Order never shipped

"My order never shipped due to Aqua Sciences fraud department. They said they called and E-mailed me and after not getting a hold of me they canceled my order. They did call, my phone doesn't put threw calls unless they are in my contacts. They did Not E-mail me as they said (yes I do check my spam folder). This isn't the first time I've had trouble getting an order shipped from them. I will not order from Aqua Science again."

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Verified
1/5

2022-09-04

missing part for my order. put in a ticket and nobody got back to me.

"Missing part for my order. I put in a ticket on 8/28. I got an automated email saying "This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible." Nobody has not gotten back to me. I had to get a replacement piece from a hardware store. Cost $8.77. Not too bad... but an hour of my time, gas and wear and tear on my old gas guzzler Silverado. All in all it cost me WAAAY more for a brass installation Tee package than I could get it anywhere else. I will not be doing business with this company ever again."

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Rep reply posted 2022-09-06
A rep from Aquascience.net, AquaScience, has responded:

“Dear Brian,

We unfortunately don't have any record of your emailing or calling us. Had you contacted us, we would have sent the missing piece right away. If you could send us with the receipt for the purchase of the missing part to info@aquascience.net and we will see if we can credit you back. Please let us know if you have any questions.

Sincerely,
Aqua Science Family”


Verified
5/5

2022-09-01

Very good. Except FedEx

"Easy order dispatched quickly. Was shipped by FEdEx ground which never arrives on time "

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Verified
5/5

2022-09-01

Quick delivery

"The website was easy to navigate and place my order. I received emails for order confirmation and shipping information. My order was processed and delivered in a timely manner. I would definitely recommend Aquascience."

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Verified
5/5

2022-08-31

Good product at a good price

"I have a neighbor friend who found this site with the best price for what I needed for my well. Cheaper than Amazon! It took a week to get it across the country by Fedex but that serms unfortunately normal these days. So far so good."


Verified
4/5

2022-08-30

Customer service was a bit slow, but they ended up being extremely helpful!

"I had an issue with my pressure tank when it arrived but eventually everything worked out! Thanks!"


Verified
1/5

2022-08-29

Unacceptable

"In the 2 day delivery zone,,asurred on time delivery, shipped out from them 5 days after order placed, not a 2 day fedex delivery,, BUT a 7 day , No response to My phone calls ,,,Young girls answering the phones,, make your own conclusion, Dealt with these people twice my first and last."

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Verified
5/5

2022-08-24

all good

"Ordered it and it showed up. Can't ask for more.
Thanks!
"

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