"Best price, quick delivery, great phone support."
"I ordered a tool that I intended to purchase. When I received the tool it was a rental tool. Aqua science did rectify the problem by sending a return slip. Just a heads up to maybe call them to clarify if you aren’t completely certain on what you are ordering "
"The order arrived faster than expected and exactly what we wanted. "
"Could not be more pleased. Quality advice and equipment and very fast shipping !"
"Needed a new air bladder for my well tank. Was delivered fast and got my water system back up and running. "
"Very quick delivery time everything came as ordered, will be making another purchase in the near future. Highly recommend. "
"Filter jackets were a perfect fit; high quality product."
"Did not expect the 2 day delivery. Pleasant surprise and cam at a great time"
"Ordered a stainless manifold and they accidentally forgot the gauge, I sent them a email and they shipped it out first class as soon as possible. Great prices, amazing service, and great products. Definitely recommend and will buy again! "
"No item, unable to obtain a projected arrival date after missing original arrival date."
"Good company to deal with. THey answered all the questions I had about which treatment system to use for an acid water problem. After placing the order the equipment was promptly shipped and arrived carefully packaged with no damage. I had some installation questions which were promptly answered. So far so good."
"I bought a water softener from them and they give you multiple sets of instructions for it that contradict each other and so I tried calling them many time for help and all I get is sent to voicemail and they never returned my call. EVER! I am currently trying to get a refund. The softener has never worked and I can't get help to solve the problem. "
“Hi Steven,
Thanks for bringing this to our attention. We take these reviews very seriously.
After reviewing our phone records, here's what we have:
1. VM on 11/8 which we called and left you a voice message to give us a call back.
2. VM on 11/21 which we also called back and left a message for you.
3. VM on 12/13 from you requesting a refund b/c you state that you left us dozens of messages (2) that we did not call you back in which case we did call you back and left a message again.
4. VM on 12/13 from you requesting that we help you with set up b/c it would seem that you received our message.
5. VM on 12/13 a few hours later to set up help and most likely we were busy with other customers.
6. We ended up touching base with you on Saturday 12/14/19 to help resolve the matter. Hopefully the system is working out fine for you now.
Hopefully you were getting in touch with the right Aqua Science as there are 5 of us across the US and none of us are related to each other.
Please feel free to reach out to 800-767-8731 and really press any button to speak to anyone and the message will get to the right person to help you.
Thanks and Happy Holidays!
Aqua Science”
"The instructions which came with the air bladder for my Wellmate WM-6 pressure tank were not entirely correct. The instruction cover installing the bladder in “older” and “newer” WM-6 tank models. Mine is definitely the newer model but the instructions did not correctly explain how to remove and replace the bottom drain assembly. But it was not difficult to figure out and the new bladder seems to be working as desired. "
"Very pleased with my experience. "
"Delivered early. So far works excellent. The only con is that with all filters is the amount of water usage for back washing. However, this unit uses less than most"
A rep from Aquascience.net, AquaScience, has responded:
“Hi, the product that you ordered was a "Rental" piece of equipment to help pull your pump where we credit you back your money when the item is returned to us.”